Solutions Architect

Summary

Join poolside as a Solution Architect and be the bridge between our Enterprise customers and Cloud Engineers. Onboard new customers, ensuring seamless installation, management, and monitoring of our platform. Your mission is to deliver a scalable product by customizing deployment scripts to meet specific customer infrastructure needs. You will collaborate with customers to adapt cloud architecture, create comprehensive documentation, and troubleshoot complex technical issues. This role requires expertise in distributed systems, cloud platforms (GCP, AWS, Azure), and developer experience tools. Poolside offers a fully remote work environment with flexible hours, generous vacation time, health insurance allowance, and other benefits.

Requirements

• Comfortable with distributed systems
• Data pipelines, distributed processing, fault tolerance, performance optimization
• Message queues, event-driven architectures, e.g. Kafka, Google pub/sub
• Clouds: managed services, storage. GCP, AWS, Azure
• Experience with developer experience tools
• Worked on CI/CD pipelines
• Worked with containerization in production environments

Responsibilities

• Collaborate with customers to adapt the cloud architecture to the customer reality while ensuring high availability, scalability, and security
• Create and maintain comprehensive documentation for architectures, configurations, procedures, and customer interactions
• Lead the troubleshooting and resolution of complex technical issues, providing timely and effective solutions
• Work with customers to deliver a scalable poolside product by customizing the deployment scripts to fit specific customer infrastructure requirements
• You will use your expertise and customer knowledge, to support the engineering team to design and implement, performant, secure, and scalable solutions while building a standard poolside platform

Preferred Qualifications

• Experience in either Go, Ruby or Python (we're open to people from other languages) is a plus
• DevOps: Git, Docker, k8s, Terraform, baremetal
• Monitoring and alerting (Grafana, Prometheus, Datadog)

Benefits

• Fully remote work & flexible hours
• 37 days/year of vacation & holidays
• Health insurance allowance for you and dependents
• Company-provided equipment
• Wellbeing, always-be-learning and home office allowances
• Frequent team get togethers
• Great diverse & inclusive people-first culture