Solutions Architect

Summary

Join Praecipio Consulting as a Modern Service Management (MSM) Consultant and help clients stay ahead by providing 24/7 real-time support and secure IT systems. You will understand and educate on various SaaS solutions, build client relationships, and implement business processes to address operational or technical challenges. Responsibilities include leading client requirements gathering, process analysis, deployment, and user acceptance testing, working independently on projects, and voicing delivery risks. You will create key documentation, partner with teammates, and ensure high-quality deliverables. This role requires strong technical proficiency, consulting experience, and specific qualifications.

Requirements

• Knowledge in ITIL, Agile, DevOps and other ways of work best practices in order to advise on and implement client solutions
• Familiarity with automation tools and scripting languages (e.g. Atlassian SDK, Javascript, Groovy, JQL, Python, SQL, Bash/Shell ) for automating repetitive tasks and service delivery processes
• Expertise in managing IT incidents, problems, and changes using frameworks like ITIL, ensuring efficient service continuity and minimal downtime
• Understanding of security practices, including identity and access management, data protection, and vulnerability management
• Ability to analyze service data and generate meaningful reports using tools like Power BI, Tableau, or native reporting in ITSM tools
• Active Listening is essential, including the ability to understand client needs, gather requirements, and translate them into effective solutions using Atlassian tools
• This involves verbal and written effective communication, collaboration, and stakeholder management throughout the project lifecycle
• Adaptability and customer orientation during times of change
• Minimum of 3 years of customer-facing consulting experience, with demonstrated expertise in analyzing, optimizing, and implementing work management processes across at least 3 distinct business units or departments
• Minimum of 3 years implementing technical solutions and optimizations across the Atlassian suite (and supporting methodologies)
• Minimum of 3 years leading client engagements / projects in change management
• Atlassian Certified Individual (any Atlassian Cert)
• Open to travel up to 25% per quarter to client sites

Responsibilities

• Understand and educate on various SaaS solutions lifecycle and develop opportunities within the MSM ecosystem and client engagements
• Build and manage excellent client relationships providing true consulting on Praecipio subscriptions
• Implement specific business processes or solutions to address particular operational or technical challenges for multiple client engagements simultaneously. Manage multiple client engagements, understanding each client's architecture and diverse user needs (e.g., engineering, marketing, PMO, HR). Provide tailored solutions, optimize the Atlassian environment, and support work management processes across various business units
• Lead client requirements gathering, process analysis, deployment, and user acceptance testing
• Work independently on medium to large projects and assignments, leveraging project management tools and methods
• Voicing delivery risks and providing solutions that resolve system, process or business blockers for the client and the team
• Create key documentation adhering to Praecipio standards
• Partner with other teammates and teams to ensure a high quality deliverable and proper client expectations

Benefits

• 401K Match
• Flexible PTO
• 40hr Volunteer Time Off