Solutions Architect

Summary

Join RapidSOS, a company committed to building safer communities through technology, as a Solutions Architect. You will play a key role in the Public Safety Sales organization, leading technical sales conversations, presenting demos, defining solution scopes, and guiding clients on API usage. This customer-facing role requires a solutions mindset and strong communication skills. You will work with cross-functional teams, including Sales, Engineering, Product, and Public Safety. RapidSOS offers competitive salary and benefits, a dynamic work environment, and the opportunity to contribute to life-saving technology. The ideal candidate possesses at least 3 years of relevant engineering experience, including 2 years in a technical customer-facing role, and pre-sales experience with API-based or SaaS products.

Requirements

• At least 3+ years of relevant experience in an engineering role with at least 2+ of those years in a technical customer-facing role
• Pre-sales experience selling complex API-based products or SaaS products including technical discovery, presenting demos, etc
• Familiarity with a cloud platform experience (AWS, GCP, Azure) in a SaaS environment
• Ability to deliver a balance between product knowledge, communication skills, collaboration skills, and sales aptitude
• Strong communication skills to internal and external stakeholders at all levels
• An understanding and flexibility in working at a high-growth environment where priorities can shift quickly
• Ability to travel 25%-30% of the time

Responsibilities

• Own the technical engagement with customers during the pre-sales process by building and presenting product demos to help showcase product functionalities, creating pilot and proof-of concept implementations, and more
• Deliver customized technical presentations and demonstrations to clients and prospects
• Partner with Account Executives to assist in developing account strategies, planning and execution, articulating RapidSOS’s value proposition and vision, and building a relationship with clients as a trusted advisor
• Create documentation and specifications to support technical sales initiatives and prospect presentations
• Translate client requirements into technical solution documents for product and engineering teams
• Identify scope and technical risks, assist in overcoming limitations both internally and externally
• Work cross functionally with the Sales, Engineering, Product and Public Safety teams
• Continuously learn and grow knowledge of RapidSOS’s products and market trends

Preferred Qualifications

• Experience with scripting and Postman
• Contact Center and Home and/or Commercial Security experience
• Understanding of Telecom, VoIP, VoLTE, LTE, e911 and Public Safety Systems
• Familiarity with the following tech stack or comes from a software development background: Python, React, Kubernetes, Docker, AWS
• Preference for applicants in the mid-west or western region of the US

Benefits

• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team