Solutions Architect

Summary

Join ServiceNow as a Solutions Architect/Engineer and partner with customer teams to understand requirements and craft implementation strategies. Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality. Collaborate with customers to refine technical and business processes, aligning ServiceNow's WDF offering with their data infrastructure. Develop practical solutions, code scripts, perform data manipulation, and contribute to technical documentation. Excellent communication skills are essential, along with the ability to discuss project plans with enterprise executives. This role involves approximately 25% travel within the US.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 5+ years of experience in a purely technical, or technical customer facing role, 3+ as a Solutions Architect, Solutions Consultant or Solutions Engineer
• A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields
• Consultative problem-solving skills to create value for customers, with the ability to integrate technical knowledge into a consultative process
• Deep understanding of SaaS / cloud architecture and platform mechanics
• Proficiency in SQL with the ability to write and execute queries
• Experience with REST APIs and building integrated software
• Ability to prioritize multiple projects across a variety of customers at all times, understanding the degrees of criticality while ensuring all deadlines are met
• High degree of emotional intelligence to effectively work with diverse customers and teams
• Engage in the nuts and bolts of technical implementation, including coding, system integration, and customization leveraging our REST API

Responsibilities

• Partner with customer's business and technical teams to understand requirements and craft implementation strategies
• Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases
• Collaborate with customers to refine technical and business processes, ensuring ServiceNow's WDF offering is optimally aligned with their data infrastructure
• Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed
• Contribute to the creation of technical documentation and support materials for customer guidance
• Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives
• Work closely with department leader to scope, write, and present SOWs as needed
• Travel within US approximately 25%

Preferred Qualifications

An appetite to try new things. You're curious and excited to improve your process, and always looking to learn. You ask questions and don't shy away from challenges