Solutions Architect

Summary

Join Snowplow, a leader in customer data infrastructure, as a Solutions Architect. This hybrid or remote role involves onboarding new customers, understanding their needs, and designing Snowplow-centered solutions. You will drive customer retention, educate customers on best practices, and collaborate with teammates to develop new resources. The ideal candidate possesses strong technical and communication skills, experience in the data space, and a passion for solving business problems through data. Snowplow offers a competitive package, flexible working, generous holiday allowance, equipment allowance, and enhanced parental leave.

Requirements

• You understand people - Deeply emotionally intelligent, you can quickly read a room of stakeholders and adapt your delivery style and content quickly, showing them what conceptual ideas look like in reality
• Experience and a solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack. You’ll know SQL and be practised at manipulating data
• Creative problem solver - Previous experience with a complex software product, ideally designing solutions and gathering requirements. You are comfortable communicating with senior technical stakeholders (CTO, VP Eng, Tech Leads)
• Business challenge? Let me help - A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data. You enjoy helping individuals and teams to learn new skills and master technologies
• Excellent communication skills - Excellent listener, a patient teacher and an empathetic data professional. You make complex concepts easy to understand by showing how they work in practice. You’ll also be a proactive team player that collaborates with colleagues on projects

Responsibilities

• Onboard new customers, understand their business needs, and help them design and build Snowplow-centered solutions
• Help drive customer retention and growth by educating customers on best practices and the fundamentals of Snowplow technology
• Creatively and flexibly engage our customers to work with the wide variety of technical and organisational challenges they face
• Collaborate with your teammates to develop new and innovative resources – such as training content, technical assets, and implementation methods – to contribute to our extensibility framework
• Develop domain expertise in our key verticals through deep customer collaborations, general research, and involvement with industry events/conferences
• Help shape our product roadmap and evolution by interpreting customer feedback, spotting trends, and identifying key opportunities for improvement
• Develop your industry expertise and personal brand by contributing to marketing events and webinars

Preferred Qualifications

• Experience with Javascript in a frontend environment, preferably with Snowplow or other JS trackers, or experience with setting up tracking through Google Tag Manager
• Previous experience using Snowplow, whether Snowplow BDP or open source
• Previous experience with behavioural data and/or event tracking

Benefits

• A competitive package, including share options
• Flexible working
• A generous holiday allowance no matter where you are in the world
• MacBook and home office equipment allowance
• Enhanced maternity, paternity, shared parental and adoption leave