Solutions Architect

Summary

Join Sona, a rapidly growing AI-native frontline workforce management company, as a Solutions Consultant. You will bridge sales, implementation, and product development, ensuring optimal product configuration and customer success. This role demands deep workforce management expertise, strong communication skills, and the ability to translate customer needs into technical solutions. You will collaborate with internal and external teams, champion product adoption, and contribute to product improvement through feedback and insights. Sona offers a competitive salary, comprehensive benefits, and a flexible remote work environment.

Requirements

• Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency
• Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions
• Experience using industry-standard project methods, tools, and techniques
• Presentation, solution demonstration, training and meeting facilitation skills

Responsibilities

• Serve as a solutions consultant throughout the sales and implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs
• Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties
• Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams
• Champion customer-led UAT and conduct product training for customers
• Share expertise to optimize client partnerships and product adoption
• Maintain up-to-date documentation as the product evolves and stay current on industry trends

Benefits

• ��60-80k
• Full remote and flexible working (note: you will need to travel to meet customers on-site from time-to-time)
• Share options
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Co-working space stipend for those based outside London
• Bi-annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books