Solutions Architect

Summary

Join SoundHound AI, a leader in AI innovation, and contribute to the development of powerful AI solutions impacting millions globally. As a Sales Engineer, you will provide pre-sales support for Amelia, a conversational AI platform, acting as a technical resource for sales executives. You will map customer challenges to Amelia's capabilities, design solutions, and develop architectural blueprints. Responsibilities include preparing demonstrations, analyzing customer data, and coordinating with various teams. The ideal candidate possesses 7+ years of experience in a similar role, a strong understanding of APIs, telephony and cloud infrastructure, and experience with large language models. Remote work is available across most of the US, with a salary range of $120,000–$165,000 plus equity and comprehensive benefits.

Requirements

• You have a Bachelor's degree or equivalent experience, along with a background in technologies that deliver value by impacting operational business processes
• You have 7+ years of experience as a sales engineer or solution architect in software or services organizations
• You have an understanding of using APIs to integrate external applications
• You have an understanding of telephony infrastructure
• You have an understanding of data center and cloud infrastructure (AWS, GCP, Azure)
• You have experience with Large Language Models and Generative AI
• You have experience with basic Linux administration
• You have experienced in SaaS Software Sales (versus selling consultancy or product)

Responsibilities

• Provide pre-sales support for Amelia, a conversational AI platform designed for enterprise use
• Support one (or more) Sales Executives as a technical resource during the pre-sales process
• Map customers’ business and technical challenges to Amelia’s capabilities and design a solution to meet customer requirements
• Understand technical requirements for the proposed solution (i.e., availability, operational loads, key related client systems, and deployment strategy)
• Understand client’s as-is technology landscape and any ongoing projects which might affect project execution or force to change the strategy
• Design architectural blueprint for client install, outlining Amelia fit into the client landscape, hardware sizing, deployment model, strategy for integrating with security framework at client
• Develop design documents outlining configuration of Amelia for specific use cases proposed
• Prepare and deliver Amelia demonstrations
• Analyze customer data in support of sales and their build ROI calculations
• Coordinate with your extended team (Solution Architecture, Product Management, Engineering, Delivery, Marketing, Executive Management) to build solutions and proposals that are deliverable and profitable
• Build competency as the resident expert on Amelia’s capabilities (intent recognition,STT/TTS integrations, API capabilities, workflow development and training)
• Act as a customer advocate with Amelia product and engineering teams, providing feedback on opportunities for improvement and development in the product
• Act as a technical resource for partner solution architects and delivery teams

Preferred Qualifications

• You have experience with scripting/programming (Java/Groovy, Python, and Javascript are a plus)
• You have experience in Enterprise Sales (preferable over small business sales)
• You have experience in Contact Center Sales, which is a plus
• You have experience in ITSM Software Sales

Benefits

• Comprehensive healthcare
• Paid time off
• Other benefits