Solutions Architect

Summary

Join Truffle Security Co. as a Solutions Architect and contribute to meaningful advancements in cybersecurity. This customer-facing role demands strong technical and communication skills, requiring you to effectively communicate customer issues to engineers, perform product demos, and guide customers through implementation. As a product subject matter expert, you will be the bridge between product, engineering, customer success, and sales, troubleshooting issues and building processes to empower customer self-service. You will own technical relationships with customers, collaborate with sales and customer success teams, gather requirements, and provide best practices. This position offers a competitive salary and benefits package, including flexible paid time off, comprehensive health benefits, and a remote work stipend.

Requirements

• BA/BS degree in CS or equivalent
• Experience working in a technical customer facing role
• Experience with scripting languages such as Python
• Experience troubleshooting complex technical customer issues
• 3+ years of working experience in a SaaS environment

Responsibilities

• Own technical relationships with new and existing customers
• Collaborate with Sales and Customer Success teams to convert prospective customers while retaining and growing customer relationships
• Gather requirements, guide customers through implementation, provide best practices, and advocate for our product
• Understand customers’ needs with the ability to guide them through a technical solution that makes sense for both them and the product
• Own these same responsibilities for prospective customers during their trial phase to aid in converting POCs into paid subscriptions
• Troubleshoot and create solutions to customer issues
• Build processes and technologies to empower our customers to self serve
• Ideate with the engineering team to enhance our product offerings and incorporate customer feature requests and relevant feedback
• Adding to and enhancing existing documentation
• Reviewing configurations, logs and other customer information to troubleshoot technical issues

Preferred Qualifications

• Experience with deploying tools on premises
• Experience with secrets management
• Passionate about cybersecurity

Benefits

• Competitive salary & meaningful equity
• Flexible paid time off
• 14 paid holidays
• Comprehensive health benefits
• Remote work stipend
• Health & wellness stipend
• Learning & development stipend
• 401(k) match
• 100% remote + company off-sites