Solutions Architect

Summary

Join TELUS Digital as a Local Measure / Amazon Connect Solutions Architect, a technical pre-sales role where you will design and architect cloud contact center solutions using Local Measure's Engage platform integrated with Amazon Connect. This position demands deep technical expertise and strong customer engagement skills to create innovative solutions for complex customer needs. You will collaborate with sales and delivery teams, providing technical leadership throughout the customer journey. Responsibilities include leading technical pre-sales engagements, designing contact center architectures, creating solution architectures and documentation, and staying current with Amazon Connect features and industry trends. The role requires a strong understanding of Amazon Connect, AWS services, and cloud contact center technologies, along with excellent communication skills. This hybrid role offers a competitive salary and benefits package, including healthcare, life and disability insurance, 401k matching, flexible paid time off, and parental leave.

Requirements

• 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
• Strong understanding of Amazon Connect, AWS services, and cloud contact center technologies
• Experience with CRM systems, omnichannel customer engagement platforms, and contact center operations
• Excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences
• Proven track record of designing and implementing large-scale cloud solutions
• Strong analytical and problem-solving skills with attention to detail
• Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities

• Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
• Design comprehensive contact center architectures leveraging Amazon Connect and Local Measure's Engage platform capabilities to meet customer requirements
• Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
• Create detailed solution architectures and technical documentation for complex customer environments
• Stay current with Amazon Connect features, Local Measure product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers
• Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development

Preferred Qualifications

• AWS certifications (Solutions Architect, DevOps Engineer)
• Hands-on experience with Local Measure's Engage platform or similar customer engagement solutions
• Knowledge of AI and machine learning applications in customer experience
• Experience with API integrations and data migration processes
• Understanding of telecommunications protocols and voice technologies
• Familiarity with agile methodologies and project management practices

Benefits

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)