Solutions Architect

Summary

Join Wrike as a self-motivated Solutions Architect to drive customer success by leveraging your expertise in software architecture, security, and development. You will work directly with clients, translating their business needs into workable solutions using Wrike and other platforms. Collaborate with internal and external partners, generate reference stories, and contribute to best practice creation. This role involves managing complex projects, ensuring on-time delivery, and mentoring team members. You will also contribute to Wrike's product roadmap and promote Wrike within the community. The ideal candidate possesses a Bachelor's degree, 8+ years of relevant experience, and strong communication and presentation skills.

Requirements

• Bachelor’s degree in Computer science/Math or Engineering
• 8+ years of professional experience in a customer facing environment, ideally with organizations adopting new software solutions and technologies
• Strong Understand of Digital Transformation programs within large organizations
• Programming experience in Ruby/Python
• Outstanding verbal and written communication skills
• Experience with Tableau or other BI Platform
• Proven experience in presentation skills to all levels of an organization, with the ability to present complex ideas in an engaging way, or dive into the technical detail as needed
• Proven experience in integrating multi-vendor IT systems and using APIs etc
• Excellent understanding of standard business process and organizational structure
• Project management experience, working with any known methodology and more importantly, being able to scope, manage and deliver on a plan no matter how simple or complex
• Experience in managing change within organizations that are adopting new technology
• Proven ability to coach and mentor junior colleagues
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience

Responsibilities

• Leading the most complex professional services engagements for Wrike customers
• Work with both internal and external partners translating the customers' business requirements into workable solutions with Wrike as an integral part of the end-to-end workstream
• Working with customers to generate reference stories, and lead best practice creation
• Collaborating with Wrike’s Product and other teams to identify short-term solutions to issues/requests and influence Wrike's product roadmap
• Collaborating with Sales, Sales Engineering, and Customer Success to ensure smooth handoffs before and after onboarding
• Acting as Project Manager for large-scale engagements, maintaining timelines, delegating to both internal and client resources to ensure on-time delivery of deployment milestones, training, and launch
• Scoping strategic Professional Services engagements and assisting the sales team in positioning the value of those services
• Designing and implementing API integrations between Wrike and other solutions, such as BI, ERP, CRM, DAM, ITSM solutions etc
• Brainstorming and coaching customers on KPIs and analytics needs to help measure business performance
• Acting as a coach/mentor for team members in the organization
• Self-educating on work management methodologies, productivity hacks, and sharing that knowledge with the rest of the team

Preferred Qualifications

• Hands on experience with one or more EA frameworks like TOGAF, Zachman or similar
• Experience of Marketing and creative team' process
• Experience with ITIL, IT4IT, Cobit
• Excellence in foreign languages

Benefits

• Remote - USA pay range $108,000 — $156,920 USD
• Hybrid work mode