Solutions Architect Manager

Summary

Join Glean, a rapidly expanding AI-powered knowledge management platform company, as a Solutions Architect Manager. Lead a team of solution architects, overseeing customer-facing technical initiatives to ensure successful platform implementations. Guide clients through complex architecture, design, and integration processes, collaborating with sales and other teams for seamless service delivery. Build and manage a team of development and sustaining engineers to create and maintain custom connectors for various business applications. Provide technical leadership, resolve architectural challenges, and build documentation to streamline customer onboarding. This remote role requires strong leadership, technical expertise in cloud technologies and software development, and 10+ years of experience in solutions architecture, with at least 5 years in management.

Requirements

• Strong interpersonal skills with the ability to lead a team of highly technical professionals
• Proven experience managing client relationships and leading successful technical projects
• Proven ability to hire and retain top talent
• Strategic thinking with a focus on customer success and long-term business impact
• Hands-on experience with cloud technologies (Google Cloud, AWS, Azure) and strong understanding of SaaS and hybrid environments
• Experience with software development in at least two programming languages (Python, Java, Go)
• Strong knowledge of API integration, networking, and security protocols within enterprise systems
• Proficiency in debugging techniques, including log analysis, transaction tracing, and code review
• 10+ years of experience in a solutions architecture or similar role, with at least 5+ years in a managerial position
• Experience in enterprise-level pre-sales or post-sales architecture, professional services, or customer success
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field

Responsibilities

• Build the consulting services team by hiring exceptional Solution Architects with deep technical expertise
• Manage and mentor a team of Solutions Architects, ensuring alignment with customer needs and business goals
• Build and manage a team of development and sustaining engineers who will develop and maintain custom connectors for a variety of business applications that will be connected to Glean
• Act as the primary technical point of contact for enterprise clients, guiding them through the architecture, design, and implementation of the platform
• Collaborate with clients to integrate the platform into their existing systems and workflows, ensuring smooth and scalable adoption
• Partner with the Sales team to scope services proposals and sell services
• Work closely with Sales, Customer Success, Support and R&D, to ensure seamless delivery of services
• Monitor and manage key metrics related to project delivery, resource utilization
• Provide technical leadership in resolving complex architectural challenges, driving continuous improvement in the product
• Build technical documentation, tools, and templates to streamline customer onboarding and integration processes
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to ensure customer satisfaction and product enhancements
• Assist with troubleshooting and remediation of technical issues, working with customers and internal teams to drive resolutions
• Lead initiatives to expand the adoption of the platform within customer environments, identifying opportunities for deeper integrations
• Represent the company at key client meetings and industry events, advocating for best practices in enterprise architecture and AI

Benefits

• Medical, Vision, and Dental coverage
• Generous time-off policy
• Opportunity to contribute to your 401k plan
• Home office improvement stipend
• Annual education and wellness stipends
• Healthy lunches daily