Solutions Consultant

Summary

Join Henry Schein One (HS1) as a remote Solutions Consultant and provide technical and functional solution demonstrations to customers, supporting sales and retention. Design and deliver HS1 software solution presentations, showcasing advanced product concepts and competitive advantages. Collaborate with marketing on content creation and work with senior staff to stay updated on industry solutions. Spend up to 80% of your time conducting technical presentations, providing consultative sales support, and participating in sales planning. Partner with various teams to understand customer needs and contribute to solution roadmaps. Interact with Product Management to refine HS1 products and effectively communicate customer feature requirements. Assist in tracking product roadmap items and participate in industry events. Collaborate with Services and Customer Success teams for successful solution implementation.

Requirements

• Typically 5 or more years of increasing responsibility in terms of dental practice experience
• Minimum of 5 years of prior Pre-Sales, Technical/Systems Engineering, Dental Training or Solution Architect experience with software in a SaaS/HaaS Cloud environment, selling to C/VP level buyers
• Typically a Bachelor's Degree or global equivalent in related discipline
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions
• Strong customer facing and relationship building skills
• Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques
• Demonstrates a high level of proficiency with customers in the 1 to 8 Private Practice segments, with a deep understanding of the problems facing the solo practice
• Strong degree of understanding with competitive products
• Strong understanding of the dental industry
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Strong verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Good conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, begin to build partnerships externally
• Resolve complex issues in effective ways

Responsibilities

• Provide technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities
• Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer
• Primary focus and expertise is on customers in the 1 to 8 Private Practice segments
• Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products
• Present and articulate HS1 product's strengths, relative to competitors
• Partner with marketing to create content including videos, webinars and presentations as needed
• Spend up to 80% of time performing technical presentations for customers, partners, and prospects
• Work with senior staff to keep up to date on business-critical dental solutions, HS1 products, roadmaps, and services
• Provide consultative technical and sales support for either Dental Practice Management Solutions (Ascend, RCM Solutions or Clinical Solutions (Detect AI, Voice and Imaging solutions.)
• Participate in sales planning and business development activities
• Begin to develop, architect, and demonstrate solutions for customers
• Translate product features into customer insights and value drivers
• Partner with the Account Management, Customer Success, and Service teams on At-Risk / High Value accounts to understand the requirements and needs of the customer
• Participate in overall strategy to build a solution Roadmap and mitigate risk while creating opportunities for expansion
• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products
• May attend PRT Meetings and participate in go to market activities
• Effectively communicate the necessity of required features to Product Management from the customer perspective
• Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class
• Assist Manager, Solutions Consultants in tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features
• Participate in industry functions, seminars, and round tables to stay current with the latest in the Dental and DSO / Integrated Care Industries
• Assist or Own completion, responses and repository of Request for Proposal and Request for Information documents
• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions
• May attend trade shows and create / deliver presentations at industry events

Preferred Qualifications

Master's degree or global equivalent a plus

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities