Solutions Delivery Consultant

Summary

Join Nextiva as a Solutions Delivery Consultant and redefine the future of customer experiences. You will leverage your expertise in enterprise solutions architecture and contact center technologies to design and implement Nextiva's Contact Center solutions. This role requires managing projects, gathering business requirements, advising clients on best practices, and collaborating with cross-functional teams. You will need a minimum of 5 years of technical experience in UCaaS, CCaaS, and SaaS environments, along with 3 years of experience as a Systems Architect or similar role. Nextiva offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth. If you are passionate about successful customer outcomes and thrive in a collaborative environment, this is the perfect opportunity to build an amazing career.

Requirements

• BA/BS degree desired
• Minimum 5 years of technical experience in UCaaS, CCaaS, and SaaS environments
• Minimum 3 years of experience as a Systems Architect, Software Engineer, Systems Analyst, Network Architect, or IT Consultant
• Proven experience (5 years) working in a contact center environment, focusing on API+Python and process optimization
• Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
• Experience building integrations in API development such as Postman, Mulesoft, or SoapUI
• Experience working with contact center platforms (e.g., Genesys, Avaya, Five9) and CRM systems (e.g., Salesforce, Zendesk)
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to non-technical stakeholders
• Knowledge of SQL

Responsibilities

• Work closely with sales and pre-sales engineers for completeness and accuracy of scoping and a clear understanding of customer requirements and value proposition before a solutions project is sold
• Initiate and manage enterprise Professional Services projects, ensuring the technical development/delivery, resourcing, and vendor management planning is in place, maintained, and accurate
• Gather and document business processes (existing and future) and participate in discovery and rapid design sessions. Write specifications for desired solutions, configurations, and system integrations as needed
• Advise and consult clients on best practices for CCaaS processes, user interface, and architecture
• Assist technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and demonstrate the desired value proposition

Preferred Qualifications

CCaaS Dialer experience desired (Predictive, Preview, Progressive, Power, Auto)

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement
• Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses
• The expected hiring range is $60,000 - $93,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range