Solutions Engineer

Summary

Join Cinder, a cutting-edge platform protecting the internet, as a Solutions Engineer. You will work directly with clients to solve their safety problems using technical and strategic solutions. This role involves developing and executing demo processes, serving as a subject matter expert on Cinder's platform, streamlining customer onboarding, and collaborating on seamless integrations. You will create resources on the Trust & Safety market and address technical challenges. Cinder is a fully remote company with frequent in-person meet-ups, offering health, vision, dental benefits, and a 401(k) plan with employer matching. This role operates primarily in the US Eastern time zone.

Requirements

• Experience as a software engineer, solutions engineer, sales engineer (or any other relevant title) in a fast-paced, high-growth environment
• You have a strong understanding of safety engineering and/or safety operations via firsthand experience in the space
• Alternatively, you have successfully been an early sales engineer, or similar title, at a high growth SaaS company selling a technical product to large enterprise customers
• Experience with pre-sales activities, including delivering technical demos, understanding customer requirements, proof of concept/pilot program development, and collaborating with GTM teams to drive successful outcomes
• Ability to collaborate effectively with enterprise-level customers and navigate complex organizational structures
• Comfort with ambiguity and an ability to take initiative
• You are a great team player who deeply values the power of working together
• You are an excellent listener who sees every interaction as a chance to learn

Responsibilities

• Work directly with current customers to solve their safety problems with technical and strategic solutions
• Develop and execute a highly consultative demo process to help Cinder prospects learn about our platform in a manner tailored to their organizations
• Serve as the subject matter expert on Cinder’s platform and Trust and Safety practices for a variety of external parties
• Streamline and assist with the technical onboarding and integration processes for customers
• Collaborate with customers and prospects to design suitable architectures for seamless integration
• Create substantive resources on the Trust & Safety market and Cinder product that can be used with both internal and external stakeholders as we grow
• Address technical challenges that require solving (bugs, missing feature, last mile-development, etc) or collaborate with our engineering and product teams to efficiently hand off projects
• Help drive technical qualification of prospects
• Streamline documentation and other processes to improve the efficiency of the Solutions Engineering organization

Preferred Qualifications

• You have been a product owner or engineer within a Trust & Safety, Integrity, or Fraud organization
• The more comfortable you are with enterprise data architecture and artificial intelligence, the better

Benefits

• Health, vision & dental benefits
• A 401(k) plan with employer matching