Solutions Engineer

Summary

Join Ditto, a fast-growing startup, as a Solutions Engineer specializing in supporting government clients. You will work closely with engineers and developers, troubleshoot complex issues, mentor customers, and contribute to product development. This role requires strong technical skills, excellent communication, and the ability to learn quickly. Occasional travel to meet with clients is expected. Ditto offers competitive salaries, stock options, comprehensive benefits, and a flexible work environment.

Requirements

• Genuine desire to help people succeed with our technology
• Ability to rapidly learn a wide variety of new technical skills
• Software development background in multiple languages: Swift, Objective-C, Java, Kotlin, Typescript, React Native, C#, Rust, Python
• Engage with our customers for their success with Ditto by solving their challenging technical problems, applying advanced diagnostic and troubleshooting skills
• Excellent communication skills in English, both written and verbal, are critical as you will be working with developers very diverse backgrounds, as well as with a highly technical engineering team
• Read and understand stack traces, logs and analytic graphs
• Compose feature requests and bug reports for the Ditto SDK
• Comfortably navigate through operating systems using a shell/terminal/command-line
• Write simple reproduction scripts

Responsibilities

• Help Ditto users solve complex issues with their enterprise, mobile, and edge solutions, e.g., resolving questions on SDKs, architecture, performance, scaling and everything in between
• Be the expert on best practices for developing applications using Ditto at scale, mentoring customers
• Advocate for customers’ needs, working with the engineering and product teams to debug and reproduce problem reports from Ditto users and escalate problems to include other team members as needed
• Recognize patterns and effectively categorize and create links between related issues and projects
• You will be expected to travel occasionally to meet with customers in person

Preferred Qualifications

• Experience building libraries/frameworks/SDKs for Linux, iOS or Android platforms
• Experience contributing to open source projects
• Experience with operating and testing IP radios, TCP/IP protocol, and networking
• Knowledge of military communication systems across multiple platforms
• Prior experience with government customers
• U.S. Person Status is required as this position needs access to export controlled data
• Clearance might be required and will be sponsored (if you already have it that is a plus!)

Benefits

• Competitive salaries
• Stock options
• Medical, dental, vision, life, and disability coverage
• Flexible spending account (FSA)
• Flexible vacation policy
• 401(k) plan
• Office located in Atlanta, GA. Available for team member use