Toku is hiring a
Solutions Engineer

Summary

Toku is hiring a Solutions Engineer to work closely with customers, ensuring a great user experience and helping to shape the product roadmap based on customer feedback. The candidate should have at least 1 year of software development experience, technical degree, strong communication skills, passion for blockchain technologies, and be located in North America Time Zone.

Requirements

• 1+ years of experience in a software development role, with early startup experience
• Technical degree
• Ability to analyze, understand, and troubleshoot complex technical issues
• Strong active listening and communication skills
• Excellent people skills to monitor and measure customer performance
• Passion for blockchain technologies and Web3
• A hustler mentality, founding a company or building side projects is a plus!
• North America Time Zone

Responsibilities

• Provide hands on technical support to deliver high-touch customer experience
• Understand and communicate customer needs, addressing unique challenges and goals
• Seek product feedback and track usage/performance, driving our product roadmap
• Be the voice of the customers by building and maintain relationships with complex stakeholders, both internally and externally
• Partner with internal teams to drive solutions and product development decisions
• Drive referrals from our customers