Vasion is hiring a
Solutions Engineer

Summary

Join Vasion's growing team as a Solutions Engineer, responsible for post-sales, partner, and professional services implementations. The ideal candidate will have technical expertise to analyze, propose change, and determine its effectiveness from the customer's perspective.

Requirements

• Bachelor’s degree in Computer Science, Business Administration, or related field
• 2+ years of experience in Technical Sales in the Tech industry, preferably supporting SaaS products
• 2+ years of related Microsoft IT desktop support experience
• 2+ years Network/LAN/System administration experience
• Experience with Windows Server and Desktop Operating Systems
• One or more Industry certifications: MCSE, MCTS, MCSA, MCP, Novell CNE, VMWare VCA, Apple ACDP, CompTIA Network+, Cisco, and/or Security+

Responsibilities

• Conduct technical demos, support, analysis, and troubleshooting of customer issues, overcoming technical barriers and providing professional technical recommendations
• Collaborate inter-departmentally with other Sales and Product teams to diagnose, assess, and resolve customer issues and requests
• Regularly collect customer requirements to identify pain points and establish product expectations
• Give technical product guidance and recommendations to customers and partners while developing the role as a trusted technical advisor
• Install and ensure excellent customer experience with Proof Of Concepts (POC) overcoming technical barriers encountered along the way
• Provide prompt, concise, and friendly communications, ensuring high-quality service and support to align with customer goals and requests
• Make professional recommendations and provide guidance to produce high-quality documentation
• Deliver top-quality customer service through open communication, problem-solving, and championing the customer

Benefits

• Flexible work environment
• Discretionary Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match and immediate vesting
• Financial wellness education
• Company-contributed HSA