Solutions Engineer Support Specialist

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Sales Engineering Admin Support! This role provides crucial administrative support to the Sales Engineering team, focusing on managing demo and project requests, reporting, and data tracking. You will ensure smooth operations and efficient handling of customer-facing activities, working closely with the sales engineering team. Responsibilities include monitoring requests, managing schedules, tracking key metrics, maintaining Salesforce records, and providing general administrative support. The ideal candidate possesses 1-2 years of experience in sales support or customer service, strong organizational skills, and excellent communication abilities. Restaurant365 offers competitive benefits, including comprehensive medical benefits, 401k matching, equity options, unlimited PTO, and wellness initiatives.

Requirements

• 1-2 years of experience in a sales support or customer service role
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Demonstrated attention to detail and accuracy
• Ability to collaborate effectively across teams and gain stakeholder buy-in
• Proficient in using Salesforce or other CRM systems
• Familiarity with software products and the sales process

Responsibilities

• Monitor incoming chat requests and SE requests to ensure the sales team is getting timely answers and the appropriate SE is assigned to demos and projects
• Help maintain the product feedback loop by collecting and organizing product gap information from customers and the sales team for the Product team
• Manage the SE team's schedule and availability to optimize resource allocation for demos and projects
• Track and report on key metrics related to SE activities, including demo volume, project status, and customer feedback
• Maintain accurate records of SE activities and requests in Salesforce
• Provide general administrative support to the SE team as needed
• Other duties as assigned

Preferred Qualifications

• Desire to grow into new roles on high growth sales team
• Experience working in a high-growth technology company
• Familiarity with software demos and product presentations

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• $24 - $26 an hour