Solution Specialist

Summary

Join GHX as a Solutions Specialist and partner with field sales representatives to develop winning strategies for GHX solutions. You will deliver functional and technical expertise to support the sales process, from presentations and scoping to closing deals. This role involves presenting GHX products, understanding customer needs, and collaborating with internal teams. Success requires strong presentation skills, business acumen, and the ability to work effectively in a fast-paced environment. You will also mentor team members, provide feedback for process improvement, and collaborate with product teams. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Bachelor’s degree in business or in a technical field and/or equivalent work experience in technical Product Management, Sales, and/or Engineering
• Experience with various ERP Systems (e.g. Workday, Infor, Oracle Lawson, PeopleSoft, Meditech, SAP)
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, OneNote, and Outlook, with a strong focus on professional document creation and presentation development
• Proficiency in Microsoft Excel, with the ability to leverage formulas, pivot tables, data visualization and analytical tools to organize and interpret data effectively
• 5 plus years of Healthcare Supply Chain knowledge
• Proven history of successfully working effectively with cross-functional teams at varying resource levels, both internally and with customer organizations
• Ability to validate customer problems through inquiry and provide insight, efficiency and value
• Ability to present technologies as business solutions with competitive and hands-on knowledge
• Must possess knowledge of key industry and business processes, and ability to effectively interface at multiple levels (C level, functional, technical)
• Able to eliminate sales obstacles through creative and adaptive approaches
• Professional communication in written responses to emails, RFPs, and in reports
• Ability to speak publicly in large and high visibility forums
• Exceptional business acumen, presentation skills and selling aptitude

Responsibilities

• Partner with senior field sales team to support larger deals and more strategic accounts
• Contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts
• Work closely to define account strategy, and pipeline plans and manage sales cycle to gain efficiency and drive presales effectiveness
• Deliver training to the Solutions Specialist and Sales teams
• Onboard and train new sales team members and Solutions Specialists
• Demonstrate a high proficiency in pre-sales roles and methodologies and help team members refine their craft
• Mentor other team members
• Provide ongoing feedback to manager for process improvement and drive process improvement cross-functionally
• Demonstrate “voice of the customer” by providing ongoing feedback to Product team on improvement opportunities
• Review customer operations and perform needs assessment to identify business process improvement opportunities
• Prepare and present assessment findings to prospects and clients to validate sales opportunity and advance sales based on ROI
• Support the delivery of the presentations as needed by Sales. May provide phone support to answer industry, MMIS, or data specific questions
• Deliver functional solution demonstrations to persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery
• Respond to functional and technical components of RFI’s and RFP’s to validate decision criteria
• Collaborate with Product Marketing to support lead generation activities and to generate product collateral which supports the sales effort
• Collaborate with Product Management to help drive future product functionality based on customer needs
• Educate and support field sales to facilitate lead generation
• Build and maintain a network and up-to-date specific industry, regulatory and/or product knowledge

Preferred Qualifications

• Familiarity with CRM applications desired
• Sales consulting experience for software solutions
• Experience with GHX products and services is a plus
• Willingness to travel 50%
• Candidates that meet preferred level qualifications or experience may qualify for a higher level title

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement