Solutions Specialist

Summary

Join Motus, a leader in mobile workforce solutions, as a Vehicle Solutions Specialist. You will be a product and service authority, supporting customers through reporting, tasks, program requests, and FAVR processes. Provide phone and email support to strengthen customer relationships. Demonstrate a positive attitude, excellent communication, and teamwork. Process and quality control customer maintenance, updates, and data feeds. Consult with customers and internal partners on standard processes. Manage client cases and tasks in Zendesk. Serve as a Subject Matter Expert (SME) for recurring tasks. Liaise with other teams to resolve issues. Build knowledge base materials and think creatively to solve problems.

Requirements

• 1-3 years of client support experience, preferably in a B2B, SaaS environment
• Outstanding verbal and written communication skills via phone, email, in face-to-face situations, and across the entire client base and the Motus organization
• Dedication to service excellence and ability to resolve client requests and issues within established service levels
• Expert knowledge of Microsoft Excel, including the use of pivot tables and VLookUps
• Ability to positively articulate difficult concepts and methodologies to clients
• Strong, enthusiastic team player ready to get the job done, no matter how big or small
• Attention to detail and strong organizational skills

Responsibilities

• Process and perform quality control on customer maintenance, program updates, and data-feeds within established service levels
• Consult with customer administrators and internal partners on standard processes for program updates
• Perform quality control on monthly and quarterly recurring customer reports
• Manage, collect, and record all client cases, case updates, and ongoing tasks in Zendesk
• Serve as Subject Matter Expert (SME) to the rest of the team on recurring, custom tasks
• Perform quality control on monthly recurring customer reports
• Liaise with the Account Management, Product, Finance, and Operations teams as necessary to ensure proactive and timely resolution of end-user issues
• Build knowledge base materials dedicated towards operational efficiency
• Think creatively to solve customer problems

Benefits

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
• Open Paid Time Off
• Flexible Spending Accounts & Health Savings Accounts
• Motus-Fidelity 401K Plan
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through Maven
• Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
• $1000 Home Office Reimbursement Program
• $2000 Internal Referral Program
• WorkAnywhere Reimbursement of Internet and Cellular Costs
• 16 weeks maternity and adoption leave
• 8 weeks paternity leave