Spanish Bilingual Program Engagement Coordinator

Summary

Join Vesta Healthcare, a specialized medical group enhancing lives through innovative home care. We seek a passionate, detail-oriented individual to own the scheduling process for recurring visits, handle cancellations, troubleshoot tech issues, and maintain positive interactions. The ideal candidate will be proficient in data entry, reporting, and making a high volume of calls daily. This role requires fluency in English and Spanish, healthcare experience, and a customer service mindset. Vesta offers competitive benefits, including health insurance, paid time off, 401k matching, and various reimbursements.

Requirements

• Fluency English and Spanish (required)
• 1+ years of experience working in a healthcare setting (required)
• 1+ years experience helping to coordinate care and services for members of a fragile population (required)
• Experience with high volume outbound and incoming calls. (required)
• Knowledge and understanding of chronic care management processes (required)
• A customer service mindset for both internal and external customers (required)
• Experience with documenting in electronic medical records (required)

Responsibilities

• Own the scheduling process for all recurring visits, including scheduling, confirming the appointment and ensuring successful video connection to the Provider
• Handle cancellations and resolve scheduling conflicts as they occur
• Troubleshooting tech issues pertaining to members’ video calls
• Maintain a positive, empathetic and professional attitude at all times
• Document all interactions with the member and family within our proprietary system and our EHR
• Perform other duties as required or assigned
• Data entry within operating dashboards, reporting and workflow platforms
• Ensure Data Quality and Accuracy
• Make an average minimum of 80-100 calls per day

Preferred Qualifications

• A love for the elderly and ensuring they remain healthy at home
• Ability to multitask
• Ability to perform duties as assigned or requested
• A quiet, private work environment to make calls to members uninterrupted
• Ability to work independently in a remote environment
• Comfortable in a dynamic and always evolving startup environment

Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently