Spanish Scheduling & Back Office Representative

Summary

Join Teleperformance Spain as a highly-skilled professional to join our team in providing exceptional customer experience management services for a world-renowned leader in the life sciences industry.

Requirements

• Experience in data management
• Native/advanced level of Spanish
• B2 level of English or higher
• Experienced user in CRM
• Candidates must be located in Spain

Responsibilities

• Working on providing clients queue
• Schedule maintenance appointments between Field Engineers and end customers
• Communicating via phone/Email with end customers as needed
• Ensure parts ordering is done in advance to ensure job deliverables
• Coordinate with various internal departments on query resolution from Scheduling/Field/Customer/Sales (if needed)
• Scheduling Field/Customer/Sales (if needed) communication for the tasks assigned
• Keeping the customer informed about the schedule at all times and ensuring the customer is contacted in case of any rescheduling
• Registering all the customer interactions and status in CRM

Benefits

• Salary: 20.200€ gross/year + 1.800€ gross/year attendance bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development training)
• Working environment that is modern and bright with a dynamic and multicultural atmosphere
• Remote work (From Spain)