Remote Patient Care Representative

Summary

Join Carrum, a health tech company that brings value-based care to the masses, as a Patient Care Representative. This full-time remote position involves managing service requests from Providers and Members, ensuring patient satisfaction, and supporting the Patient Care Team in providing a comprehensive patient experience.

Requirements

• High School Diploma or General Education Degree (GED) required; college preferred
• Minimum of one-year customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
• An aptitude for quality assurance and data-driven outcomes
• Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• The ability to cut through the noise of a fast-paced start-up environment and affect real change
• Appropriately handle confidential information and adhere to HIPAA requirements
• Strong “patient first” values

Responsibilities

• Provide exceptional patient care via telephone and other technology
• Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
• Research, identify and problem solve, verify eligibility of service and place call backs as required
• Support the Patient Care Team in providing a comprehensive and thoughtful patient experience
• Meet and support established service goals and business objectives by meeting and exceeding performance standards
• Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds

Preferred Qualifications

Spanish Speaking preferred

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan