Tebra is hiring a
Specialist, Billing Company Product Support

Summary

The job is for a Billing Company Product Support Specialist at Tebra, responsible for providing high-quality customer support and resolving inquiries. The candidate should have at least 12 months of experience in customer support or customer service for medical services or SaaS companies, with a preference for experience in the Medical Billing industry.

Requirements

• 12 months minimum experience in customer support or/and customer service for medical services or SaaS companies
• Demonstrated professional and friendly demeanor with customers
• Demonstrated communication Skills – oral and written
• Positive attitude and professionalism
• Highly motivated and goal-oriented individual
• General computer usage knowledge
• Strong analytical and problem-solving skills
• Deep knowledge of customer service principles and practices

Responsibilities

• Provide high-quality and accurate resolutions to customer inquiries under stipulated policies and procedures
• Answer general inquiries and offer solutions to meet client objectives
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels, specifically phone calls and tickets
• Acknowledge and resolve customer complaints
• Know our products inside and out to answer questions
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Preferred Qualifications

• Experience in the Medical Billing industry is desirable
• Must be dependable and self-motivated
• Experience working with tech support – desirable
• Salesforce knowledge and experience – desirable

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave
• Discount through Dell
• Obe Fitness or Gympass for a great workout
• LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences