OKX is hiring a
Specialist, Fraud Risk in Malaysia

Summary

The successful candidate will manage the establishment of the fraud risk team at OKX's Kuala Lumpur office, including recruitment and implementation of processes, policies, and procedures. They will monitor transactions and user behavior for suspicious activities, conduct on-chain analysis, review customer transactions, investigate chargebacks/fraud claims, analyze patterns and trends in fraudulent activities, provide reports to senior management, and develop partnerships with internal and external stakeholders.

Requirements

• Minimum Degree in accounting, finance, business administration, criminology, or other disciplines
• 2 - 4 years of relevant fraud investigation experience
• Fraud detection/risk management experience in the crypto, banking, financial and/or fintech sector
• Strong ability to find fraud patterns, trends, and possess critical thinking skills
• Experience with different payment methods and platforms
• Ability to learn new technology tools quickly
• Willingly to work according to given shift schedule to support 24x7 operations
• Good communication skills in both verbal and written for English, and it would be beneficial if proficient in Chinese (Mandarin)

Responsibilities

• Monitor transactions and user behavior to identify and investigate suspicious activities both on and off the platform
• Conduct on-chain analysis to track cryptocurrency flows and identify patterns associated with fraudulent behavior
• Review customer transactions to identify fraudulent activities such as account take over, social engineering, friendly fraud, identity theft and similar acts/risks
• Investigate chargebacks / fraud claims and provide analysis on loss trends
• Analyze patterns and trends in fraudulent activities to improve fraud detection strategies, including examining blockchain data
• Provide detailed reports on fraud activities, risk exposure, and preventive measures to senior management
• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk
• Contact customers via phone and/or email to validate transactions activities and account information
• Participate in the continuous improvement of fraud prevention systems by staying updated with industry trends and technology advancements

Preferred Qualifications

• Experience in customer service is a plus
• You either are already or are eager to become an expert in the blockchain and will understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate
• Training/Experience in blockchain analytic tools (e.g.: Chainalysis)
• Experience working with teams across offices and time zones
• Risk relevant Certification(CFE, FRM, CFA etc.) is preferred or equivalent

Benefits

• Competitive remuneration package (Basic Salary + Yearly Bonuses)
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX)
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations