OKX is hiring a
Team Lead, Fraud Risk Operations in Europe

Summary

OKX is a world-leading digital asset trading platform with a global customer service team focused on managing and balancing risk and reward for their products. The successful candidate will establish and manage the fraud risk team in Europe, creating strategies to prevent losses from various types of fraud. They must have leadership experience in fraud risk management and be strategic, analytical, operational execution oriented.

Requirements

• BA/BS degree
• 8+ years of leadership experience in fraud risk management
• Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency
• Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards
• Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management
• Ability to thrive in a fast-paced, dynamic environment
• Natural coach, mentor, and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies

Responsibilities

• Create the strategy to continuously build and mature the fraud risk operation team
• Manage the day-to-day operational and capacity needs, while handling and supporting escalation
• Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services
• Create and implement a risk operational excellence program and culture supporting customer servicing to align customer experience with risk policies, processes, and procedures
• Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives
• Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform

Preferred Qualifications

• Expertise in the blockchain and cryptocurrency landscape
• Experience working in a disruptive technology, successfully launching products within FinTech, eCommerce, SaaS, AdTech, or Digital Wallet business experience
• Familiarity with product management processes and tools
• MBA preferred, but not required
• Fraud Risk Certification (CIPFA) is preferred

Benefits

• Competitive remuneration package (Basic Salary + Yearly Bonuses)
• Monthly Team Building
• Remote work arrangements
• Excellent prospects for growth and promotion
• Employee engagement, recognition and appreciation program
• Multinational working environment