Specialist I, Payor Partnership Support

Summary

Join Grow Therapy as a Specialist I, Payor Partnership Support and provide best-in-class support to payor partner clinicians and clients. This role involves answering calls, chats, and emails; collaborating with other teams to resolve issues; working with RCM and Engineering teams on bugs and billing; and meeting with your manager for QA and feedback. The position is remote-friendly, with a Monday-Friday, 12 pm-9 pm EST shift. The base compensation is $45,000-$48,000 USD, depending on experience and location. Grow Therapy offers comprehensive health insurance, flexible working hours, flexible time off, a company-wide winter break, mental health mornings, a wellness stipend, in-office meals and snacks, continuous learning opportunities, and more.

Requirements

• You are able to work Monday-Friday, 12pm-9pm EST
• You have at least 2 years of experience in customer support (healthcare billing a plus)
• You have at least 1 year of experience assisting customers over the phone, via live chat, and email support
• You can easily pivot and multitask
• You can adapt easily to an ever changing environment
• You have very high attention to detail
• You desire to work in a contact center environment
• You take initiative and have a can do attitude towards investigating and solving problems
• You are a naturally empathetic individual
• You have experience with and knowledge of health insurance/billing
• You stay cool, calm and collected under intense interactions
• You have a consultative and empathetic attitude
• You have an intermediate level of technical understanding
• You have experience working with large databases and multiple tools simultaneously

Responsibilities

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
• Meet with your manager to discuss QA, accept feedback and improve communications

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities