Sr Billing & Revenue Operations Analyst

Summary

The job description is for a Senior Billing Operations Analyst at Matterport. The role involves financial accounting duties related to services, hardware and SaaS sales in a global business environment. The ideal candidate has relevant billing, customer service or order entry experience in fast growth high tech companies, a bachelor's degree in Accounting or related field, and 7-8 years of experience.

Requirements

• Bachelor’s degree in Accounting or related field
• 7 - 8 years of experience in billing and customer service background
• Prior experience with NetSuite, Zuora and Salesforce to maximize automation and efficiency
• Analytical and problem-solving skills
• Intermediate level Excel (pivot tables, v-lookups and macros)
• Excellent interpersonal communication skills, both written and verbal, with the ability to interact with a variety of functions across the organization

Responsibilities

• Process billing runs daily to invoice Enterprise customers (SaaS, Services, Hardware) via Billing Operations and SuiteBilling
• Update Customer Master data across various billing and tax engines
• Partner with internal stakeholders and manage customer relationships to research and resolve issues concerning outstanding receivables and invoice disputes
• Process customer invoices, credit memos and refunds
• Provide direction on complex invoicing-related issues and be the first point of escalations with the offshore AR team for Enterprise related billing issues or inquiries. Resolve customer inquiries and escalations in a timely and efficient manner
• Cross train on all AR functions
• Participate in month-end close activities such as preparing journal entries, reconciliations, flux analysis, and audit related requests
• Be a subject matter expert on billing within our ERP infrastructure (NetSuite and Zuora) and serve as liaison between key internal stakeholders
• Provide insightful recommendations and potential solutions related to automation of internal processes and communication with other departments
• Continue to develop and maintain a documented system of policies, procedures, training guides, and best practices within Accounts Receivable
• Set up customer accounts in NetSuite and ensure all information are entered accurately
• Assist customers and Customer Service Reps with questions and resolve invoice issues
• Process and investigate chargebacks
• Support audit requests
• Participate in ad hoc or special projects as required

Preferred Qualifications

Experience with international accounting operations is a plus

Benefits

• Comprehensive health plans - 100% of premiums covered for employees & 88% of dependent premiums for US employees
• Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays!
• 401k, Company ownership in the form of RSU’s & ESPP Program
• Medical and retirement benefits vary by Country