Greenlight Guru is hiring a
Sr. Customer Success Manager, Remote

Summary

The job is for a Customer Success Manager at Greenlight Guru, a remote-first company that provides a SaaS platform for medical device companies. The role involves managing customer relationships, ensuring product adoption, and driving overall satisfaction.

Requirements

• Bachelor's degree or equivalent experience
• 4 - 6 years of demonstrated success in a similarly structured Customer Success role in a technology organization

Responsibilities

• Manages customers through a consultative process to help achieve their goals
• Owns book of business and overall responsibility for driving adoption and maximizing client health, leading to retention and expansion
• Investigates customer’s organizational landscape and builds relationships to expand Greenlight Guru’s footprint and drive additional revenue
• Leverages domain and product knowledge to drive product adoption, manage risks, and look for opportunities to expand share of wallet
• Proactively forecasts and communicates at-risk customers and defines mitigation strategies for securing retention
• Develops long-term plans and prioritizes customer requests to maintain a high degree of confidence and trust
• Coordinates and manages commitments across a team of Greenlight Guru resources leveraging subject matter experts to support customer requests
• Provides updates and follow ups to customers on outstanding issues, requests and escalations
• Coordinates regular account reviews by gathering and presenting status of customer goals, issues and roadmap requests
• Produces reports that include data supporting the value delivered through usage of the product
• Creates advocates by ensuring that customers achieve program goals while maintaining strong relationships
• Develops creative solutions to support complex customer requirements
• Effectively multitasks and manages multiple priorities simultaneously

Preferred Qualifications

• Aptitude for technical knowledge and quickly learning CRM tools
• The ability to be flexible and provide a strong, poised presence among the team
• Outstanding communication skills with a variety of customers and levels of technical knowledge
• Strong creative, multi-tasking, problem solving and organizational skills
• The ability to successfully lead and collaborate cross-functionally with colleagues including Finance, Engineering, Sales, and Professional Services

Benefits

• Careers in engineering, product, sales, marketing, customer success, talent, finance, operations, and more
• Recognized as a Best Place to Work, our culture is centered around core values of innovation, fanatical support, true quality, and a culture of closing, while fostering a high-performing, diverse and inclusive, fun environment
• Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) to provide a safe and inclusive environment where employees of all races or ethnicities, genders, sexual orientations, ability statuses, religions, age, or any other identity they hold are valued, respected, and celebrated
• Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation