Sr. Genesys Engineer

Summary

The job description is for a Senior Genesys Engineer position at EDCi offering remote work. The role involves designing, configuring, developing, implementing, and supporting Genesys technologies. The position requires 5+ years of IP Telephony/VoIP experience, knowledge of VoIP equipment, implementations, and support, at least 3 years in Genesys Cloud CX (Purecloud) technology, a BS degree in IT-related field, excellent client service attitude, team focus, and understanding of best practices for a service organization. Benefits include paid holidays, vacation, sick time, cell phone reimbursement, casual dress, funded training and certifications, health, dental & vision insurance, 401K match, and more.

Requirements

• 5+ years IP Telephony/VoIP experience is Required
• Knowledge of VoIP equipment, implementations and support Required
• 3+ years experience in Genesys Cloud CX (Purecloud) technology
• Genesys Could CX certification is a plus
• BS preferred, Associate’s degree in IT related field Required
• Excellent client service attitude and team focus
• Understand best practices for a service organization

Responsibilities

• Acts as the Lead Engineer for Genesys implementation and upgrade projects
• Perform project and support tasks for Genesys products and solutions
• Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
• Contribute to the solution architectural design
• Coordinate and write technical papers, articles, standard operating procedures, and best practices
• Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving
• Ability to balance both support and project work when applicable; able to meet support/project milestones
• Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

Preferred Qualifications

• Knowledge of Media / Voice gateway knowledge Preferred
• Knowledge of SIP Protocol implementation and support Preferred

Benefits

• Remote work from home
• Paid holidays, vacation and sick time
• Bring Your Own PC Policy
• Cell phone reimbursement
• Casual dress
• Funded training and certifications
• Health, dental & vision insurance
• 401K match