Senior Implementation Engineer

Summary

Join EDCi as a Sr. Genesys Engineer and lead Genesys implementation and upgrade projects. You will perform project and support tasks for Genesys products, design and configure IVR/ACD scripts, and contribute to solution architecture. This role requires close collaboration with various teams to deliver projects on time and within budget. You will also perform in-depth analysis of complex technical and business issues. The position offers remote work and various benefits, including paid time off, health insurance, 401k match, and funded training and certifications. The ideal candidate possesses 5+ years of IP Telephony/VoIP experience and 3+ years of experience in Genesys Cloud CX.

Requirements

• 5+ years IP Telephony/VoIP experience is Required
• Knowledge of VoIP equipment, implementations and support Required
• 3+ years experience in Genesys Cloud CX (Purecloud) technology
• BS preferred, Associate’s degree in IT related field Required
• Excellent client service attitude and team focus
• Understand best practices for a service organization

Responsibilities

• Acts as the Lead Engineer for Genesys implementation and upgrade projects
• Perform project and support tasks for Genesys products and solutions
• Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
• Contribute to the solution architectural design
• Coordinate and write technical papers, articles, standard operating procedures, and best practices
• Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving
• Ability to balance both support and project work when applicable; able to meet support/project milestones
• Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

Preferred Qualifications

• Knowledge of Media / Voice gateway knowledge Preferred
• Knowledge of SIP Protocol implementation and support Preferred
• 1+ years experience in network administration and support is a Plus
• NET development or C# Experience is a Plus
• Experience with Microsoft SQL Stored procedures is a Plus
• Development Skills/certifications as a plus are: Java/Java Script
• HTML
• Rest WEB Services
• Genesys Cloud CX API’s
• Microsoft SQL Server
• Web-services, 3rd party API’s
• Genesys Could CX certification is a plus

Benefits

• Remote work from home
• Paid holidays, vacation and sick time
• Bring Your Own PC Policy
• Cell phone reimbursement
• Casual dress
• Funded training and certifications
• Health, dental & vision insurance
• 401K match