GitLab is hiring a
Sr. IT Systems Engineer

Summary

The job is for a Senior IT Systems Engineer at GitLab, an all-remote company. The role involves optimizing and managing internal IT services, including Okta, Google Workspace, Slack, and 1Password. Responsibilities include designing, implementing, and managing the Okta Identity and Access management platform, SSO integrations, VDI solutions administration, documentation creation, and system-monitoring and support automation.

Requirements

• Experience administering SaaS applications such as Okta (Okta Identity Engine & Identity Governance), Google Workspace, Slack, and Zoom
• In-depth knowledge of identity and access management concepts and practices
• Hands-on experience supporting Linux and Mac users
• Ability to create, analyze and action the output of custom reports
• Developing automation workflows and integrations for repetitive or manual tasks
• Experience working with CI/CD tools and Git
• Be part of an on-call (PagerDuty) rotation to respond to incidents that impact Corporate IT system availability
• Ability to use GitLab

Responsibilities

• Optimizing existing products, assisting with deployment of any new IT services
• Handling escalations from the Service Desk team around internal services
• Creating automated ways to solve more difficult problems that can’t be handled by a simple configuration switch
• Design, implementation, and ongoing management of the Okta Identity and Access management platform
• Configure and customize Okta to meet GitLab’s authentication and authorization requirements
• Single Sign-On (SSO) Integration: Integrate applications and systems with Okta for seamless single sign-on experiences. Troubleshoot and resolve issues related to SSO integrations. Remove applications as required
• Administrate and optimize VDI solutions to provide a seamless and secure virtual desktop experience
• Collaborate with end-users and IT teams to troubleshoot VDI-related issues and ensure optimal performance
• Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff
• Design, develop, and support integrations using tools such as Okta Workflows, Workato or custom code to reduce repetitive and manual tasks
• Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements
• Develop system-monitoring and support automation to enhance and scale the quality of support
• Provide emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed