Remote Senior Systems Support Engineer

Logo of Keeper Security, Inc.

Keeper Security, Inc.

๐Ÿ’ต $80k-$120k
๐Ÿ“Remote - United States

Job highlights

Summary

Join Keeper's elite team of Sr. Support Engineers as a talented Sr. System Support Engineer, providing technical support for clients and resolution analysis on various technical issues in a fast-paced remote work environment.

Requirements

  • Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
  • Thrive in a training centric environment helping Keeperโ€™s end users learn our suite of products
  • Are excited to work in a fast-paced environment
  • Love being โ€œcamera readyโ€ to meet our customers over video
  • Enjoy solving problems and can easily prioritize tasks
  • Excel at communication (esp. in technical mindset) and documentations
  • Bring a โ€œnothing is impossibleโ€ mindset but know when to ask for help from the team
  • 5+ yearsโ€™ experience in IT management and System Administration
  • Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
  • Experience setting up and configuring Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In depth knowledge of prem/cloud/hybrid environments

Responsibilities

  • Perform technical support for clients
  • Provide resolution analysis on various technical issues

Preferred Qualifications

  • Bachelor's Degree or equivalent experience
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills
  • Working knowledge of Python

Benefits

  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

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