Remote Senior Systems Support Engineer
Keeper Security, Inc.
๐ต $80k-$120k
๐Remote - United States
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Job highlights
Summary
Join Keeper's elite team of Sr. Support Engineers as a talented Sr. System Support Engineer, providing technical support for clients and resolution analysis on various technical issues in a fast-paced remote work environment.
Requirements
- Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
- Thrive in a training centric environment helping Keeperโs end users learn our suite of products
- Are excited to work in a fast-paced environment
- Love being โcamera readyโ to meet our customers over video
- Enjoy solving problems and can easily prioritize tasks
- Excel at communication (esp. in technical mindset) and documentations
- Bring a โnothing is impossibleโ mindset but know when to ask for help from the team
- 5+ yearsโ experience in IT management and System Administration
- Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
- Experience setting up and configuring Single Sign On (SSO) environments
- Experience setting up and configuring Active Directory
- Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
Responsibilities
- Perform technical support for clients
- Provide resolution analysis on various technical issues
Preferred Qualifications
- Bachelor's Degree or equivalent experience
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills
- Working knowledge of Python
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
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