Remote Senior Systems Support Engineer

Logo of Keeper Security, Inc.

Keeper Security, Inc.

💵 $80k-$120k
📍Remote - United States

Job highlights

Summary

Join Keeper's elite team of Sr. Support Engineers as a talented Sr. System Support Engineer, providing technical support for clients and resolution analysis on various technical issues in a fast-paced remote work environment.

Requirements

  • Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
  • Thrive in a training centric environment helping Keeper’s end users learn our suite of products
  • Are excited to work in a fast-paced environment
  • Love being “camera ready” to meet our customers over video
  • Enjoy solving problems and can easily prioritize tasks
  • Excel at communication (esp. in technical mindset) and documentations
  • Bring a “nothing is impossible” mindset but know when to ask for help from the team
  • 5+ years’ experience in IT management and System Administration
  • Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
  • Experience setting up and configuring Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In depth knowledge of prem/cloud/hybrid environments

Responsibilities

  • Perform technical support for clients
  • Provide resolution analysis on various technical issues

Preferred Qualifications

  • Bachelor's Degree or equivalent experience
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills
  • Working knowledge of Python

Benefits

  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let Keeper Security, Inc. know you found this job on JobsCollider. Thanks! 🙏