Streamline is hiring a
Sr. MDM Support Engineer, Remote - Worldwide
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Sr. MDM Support Engineer closed
🏢 Streamline
💵 ~$109k-$136k
📍Worldwide
Summary
The job is for a Senior Mobile Device Management Support Engineer at Streamline, a digital transformation company. The role is remote and requires extensive experience with Apple products, networking, mobile security best practices, and MDM/EMM space. Additional preferred skills include expertise in Intune and Jamf, programming languages, Jira Service Desk/Confluence, building and modifying APIs, and DevOps Experience.
Requirements
- 10+ years of experience in Mobile Ecosystem Support
- Extensive experience with Apple products, including MDM, ABM, and App review
- Background in networking, specifically VPN, DMZ and Firewall configuration & troubleshooting
- Strong understanding of mobile security best practices, including IdP/MFA and device hardening
- Excellent communication skills with the ability to collaborate effectively with both technical and non-technical customers
- Proficient in software and infrastructure troubleshooting, issue triage and root cause analysis
- Ability to communicate effectively with individuals from C Suite to ICs
- Hyper-focused on ensuring an excellent customer experience
Responsibilities
- Work collaboratively with product leaders and other experienced Engineers to execute combined product visions
- Spend most of the time working to build across a variety of multi-platform applications
Preferred Qualifications
- Preferred expertise in Intune and Jamf
- Experience with Apple Business Manager (formerly Apple DEP)
- Ability to troubleshoot application installation, network connectivity, and management issues
- Accuracy and strong attention to detail are critical components of this role
- Monitor and Triage Help Desk ticketing systems and SLAs
- Documentation skills - creating and updating knowledge base articles
- Adhere to team best practices. Cut once, measure twice mentality
- Worked in fast-paced production environments, where attention to detail and the ability to multitask are vital
- Ability to adhere to and meet deliverables following strict service level agreements
- Must demonstrate strong organizational skills
- Ability to take initiative and collaborate across teams
- Excellent communication and documentation skills
- JAMF 200 Certification
- DevOps Experience is a Plus
- Experience with Intune and/or Jamf
- Programming languages (Python, Go, Swift, Bash)
- Experience with Jira Service Desk/Confluence
- Ability to build and modify APIs
- Experience with HTML/HTML 5, CSS, JS, ReactJS, TypeScript both web and mobile following platform specific guidelines and building robust APIs
Benefits
- A challenging and rewarding role in a dynamic and international environment
- Opportunity to be part of a growing company with a strong commitment to innovation and excellence
- A supportive and collaborative team culture that values personal growth and development
- Competitive compensation and benefits package
This job is filled or no longer available
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