Percona is hiring a
Sr. MongoDB Specialist, Remote - Worldwide

Summary

The job is for a remote MongoDB Support Engineer position at Percona, offering flexible work hours, paid time off, career development funds, and international travel opportunities. The role involves troubleshooting customer issues, authoring blog posts, creating articles, hosting webinars, and more.

Requirements

• Expert-level knowledge of MongoDB
• Excellent Linux skills and familiarity with debugging issues at code level
• Prior technical support experience, including providing services to agreed SLA's
• Fluent written and spoken English communication skills
• Professional, customer service oriented attitude
• Strong work ethic and entrepreneurial approach
• Ability to communicate clearly and professionally under pressure
• Availability to participate in a 24x7 on-call roster for escalation purposes
• Mentoring/coaching skills
• Ability to work independently with minimal direction

Responsibilities

• Helping Percona's customers’ DBA teams when they need expert assistance
• Gathering relevant data and investigating issues to provide a detailed analysis of findings in a digestible format
• Authoring new blog posts on interesting topics for the open-source community, answering questions on the forum, creating articles in the customer-facing knowledge base, and hosting webinars

Preferred Qualifications

Desire to travel internationally and speak at Percona Live and other conferences

Benefits

• Flexible work hours
• Paid time off
• Career development funds (external training, certifications, conferences)
• Opportunity to participate in an equity incentive plan