SRE Solutions Lead

Summary

Join NBCUniversal as a Site Reliability Engineering Solutions Lead, focusing on CMDB and asset data quality and governance for NBCU Operations and Technology (O&T). This crucial role ensures accurate data synchronization between CMDB source and target systems, supporting business operations and decision-making. You will design, develop, and implement best-practice integration data models, establish monitoring, and maintain overall data quality. Collaborate with stakeholders, platform owners, and peers to gather requirements and ensure successful integrations. The position requires strong data analysis, problem-solving, and communication skills, along with expertise in CMDB/CSDM data models and ITSM tools like ServiceNow. This fully remote position offers competitive benefits, including medical, dental, vision insurance, 401(k), paid leave, and tuition reimbursement.

Requirements

• Ability to analyze complex data, identify problems, and developing data-driven solutions
• Excellent problem-solving skills and attention to detail
• Proficiency in data analysis and visualization tools
• Able to communicate effectively in a diverse team of varying skillsets and proficiencies, including the ability to relate complex information and business process needs to technical, non-technical as well as executive audiences
• Ability to work collaboratively with cross-functional teams
• Strong understanding of CMDB/CSDM data models & hierarchy, with experience managing and developing integrations and service mapping
• Proficiency in ITSM tools, discovery tools, and integration platforms with tools such as ServiceNow, Eracent, Device 42, UCMDB, ADDM, etc., for CMDB/Asset Management
• Strong understanding of IT infrastructure, data management, and ITIL processes
• Keeping abreast of technology trends and developments in the field of system integration(s)
• Understanding of software development, databases, and system architecture
• Experience with cloud services (AWS, Azure, Google) for infrastructure components and discovery techniques and best practices, and other ITSM tools
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence

Responsibilities

• Create and maintain comprehensive documentation for integration processes, design specs, data dictionaries, source/target mappings, and user guides
• Partner with CMDB and development teams for any integration decisions, data mapping, transformations, and cleansing activities
• Collaborate with product owners, stakeholders, colleagues, and Vendors to gather new data & integration requirements to ensure successful and stable integrations
• Partner with the Software Engineering team to develop and govern CMDB cloud device tagging requirements and processes
• Liaison / manage integration requests & reviews w/ Cyber Security, ensuring adherence to data security & privacy requirements and establishing SLO’s for expected durations and outcome
• Design, implement, and manage the CDMB manual non-discoverable data validation process utilizing ServiceNow’s Data Manager (aka Data Certification)
• Assist with design and delivery of audit required asset and artifact requirements
• Ensure the quality and health of the CMDB’s supporting automated discovery methods, tools, and techniques
• Participate in design reviews and provide feedback and direction for integration strategies, plans, and standards for integrations supporting CMDB & Asset Management data requirements
• Develop monitoring and/or health checks to identify and resolve integration/data issues utilizing ServiceNow’s Automated Test Framework (ATF)
• Implement and manage the data dictionary, documentation, and training as it pertains to CMDB/Asset Management best practices and organizational requirements
• Perform regular audits, testing, and validations of integration solutions to ensure accuracy, reliability, functionality, and consistency
• Ensure current & planned CMDB/Asset Management integration solutions align w/ current and future business needs
• Maintain knowledge of the latest data integration capabilities and recommend best-practice approaches and go-forward strategies
• Develop and implement Service Mapping to define various Business Services and their dependencies within the orgs
• Assist with complex reporting requirements
• Develop min. onboarding requirements for each CMDB/Asset device type and standard naming conventions (where applicable)
• Assist developing overall CMDB guiding principles and training, working with the SRE OCM team
• Assist with general guidance around automation impacting or utilizing CMDB/Asset data

Preferred Qualifications

• Bachelor’s degree in Computer Science/Engineering or related field strongly preferred
• Experience with creating high level architecture diagrams using Visio/Lucidchart/AutoCAD or other similar tools
• Familiarity and experience with various device types, including infrastructure, end-user devices, network, storage, engineering systems, and broadcast devices
• 8+ years of experience working in global enterprises (post college, internship experience does not count towards this years of experience requirement)
• Minimum of 3 years ServiceNow IT Operations experience
• Proven experience with CMDB administration and integration, particularly with tools like ServiceNow & Eracent, and other Service Management tools
• Experience with various integration types, including REST/SOAP APIs, and the ability to troubleshoot

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks
• Salary range: $120,000 - $160,000 (bonus eligible)