Staff Cloud Capacity Engineer

Summary

Join ServiceNow's Global Cloud Services team as a Staff Engineer and play a key role in guiding customers through new platforms. You will manage greenfield projects, utilize new technology stacks, and drive the long-term adoption and optimization of new platforms for Data Center customers. Responsibilities include collecting requirements, conducting demos, gathering feedback, and meeting project milestones. A strong focus on technical relationships and strategic consulting is crucial for successful implementation and measurable customer success. This role involves working with both technical and non-technical stakeholders to ensure successful customer onboarding and activation. You will leverage your expertise to advise customers on best practices and optimize costs, expand solution usage, and drive adoption of new features.

Requirements

• Bachelor’s degree in computer science, Information Technology, Mathematics, or a related field, or equivalent professional experience
• 6+ years of experience in a technical support or professional services role within the technology industry
• Strong expertise in deploying and operating Kubernetes in lab and production environments
• Can drive architectural discussions and influence technical decisions to streamline and simplify our infrastructure
• Will participate in compliance audits and ensure we are proactively meeting controls
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed you will need to investigate and discover on your own
• Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc
• Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc
• Is comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc
• Is an excellent oral and written communicator
• Ability to work for extended hours in front of a computer to design, maintain, and troubleshoot computer systems, while ensuring project deadlines and milestones are met

Responsibilities

• Write and maintain software-defined declarative infrastructure, at scale
• Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable
• Research and implement new open-source and commercial tools, technologies and methodologies
• Participate in customer onboarding and activation processes to ensure a smooth and effective transition to our platform
• Advise customers on best practices and strategies for leveraging our next generation technology to meet their business objectives
• Identify opportunities for clients to optimize costs, expand the use of solutions, and drive adoption of new features
• Conduct training sessions, workshops, and knowledge transfer sessions to educate clients on the capabilities and features of our technology
• Develop and maintain technical documentation, guides, and tutorials to support customers and internal teams

Benefits

• Opportunity to work at the forefront of next generation technology
• Drive meaningful customer success
• Be part of a dynamic and innovative team
• Flexible work options
• Remote work options