Grafana Labs is hiring a
Staff Customer Solutions Engineer

Summary

The job description is for a Customer Solutions Engineer role at Grafana Labs in the United Kingdom. The role involves being an in-house technical and sales specialist who will own the platform adoption and expansion experience for Grafana's customers.

Requirements

• 5+ years of experience in technical sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Creative in solving Customer Adoption Challenges
• Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
• Identify and provide timely workarounds and solutions to meet a customer’s business needs
• Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM)
• Extensive Grafana Deployment Design Expertise
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers
• Love solving technical challenges and thrive on bringing creative solutions to our customers
• Have a technical mindset and a desire to grow technically

Responsibilities

• Provide general design and implementation guidance and help to implement Grafana Cloud (including applicable data sources, authentication, alerting, dashboards, and more)
• Educate and enable viewers, editors, and architects how to leverage the Grafana stack
• Perform Monthly health checks and identify trends from support tickets. Help escalate accordingly. Assist in RCA
• Assist with building/modifying critical SLA dashboards within the production environment
• Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Propose, design, create, and present prototypes, demos, and proofs-of-concept to a wide variety of audiences, from engineers to SREs
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, credibility and rapport
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Benefits

Equity, bonus (if applicable), and other benefits listed on our careers page