Staff Database Engineer

Summary

Join ServiceNow as a Senior Database Systems Support Engineer, leveraging your expertise in PostgreSQL, MariaDB, MySQL, and Oracle databases. You will provide expert support, troubleshoot complex database issues, collaborate with customers, and design benchmark tests. This role requires hands-on experience in database administration, performance tuning, and technical documentation. You will work closely with customers and cross-functional teams to resolve issues and optimize database performance. The ideal candidate possesses strong problem-solving skills and excellent communication abilities. ServiceNow offers a collaborative and inclusive work environment with flexible work arrangements and competitive benefits.

Requirements

• 5+ years of hands-on experience in database support and administration
• Expertise in PostgreSQL, MariaDB, MySQL, and Oracle environments
• Deep understanding of database internals, high availability, replication, backup and recovery, partitioning, and indexing
• Practical coding experience with Python, Perl, JavaScript, and Shell
• Strong familiarity with Linux/Unix operating systems and storage systems (e.g., SAN, NAS, file systems)
• Proven experience in performance tuning and benchmarking of database systems
• Ability to write and present clear, concise technical documentation and deliver impactful technical presentations
• Excellent communication and interpersonal skills
• Self-starter with strong problem-solving skills and the ability to work independently or as part of a team

Responsibilities

• Provide expert-level support for PostgreSQL, MariaDB, MySQL, and Oracle database systems
• Troubleshoot and resolve complex database issues involving performance, availability, and data integrity
• Maintain and enhance WF code to support automation in the cloud
• Collaborate directly with customers to understand their environments and provide solutions tailored to their needs
• Design and execute benchmark tests to evaluate and optimize database performance
• Develop and maintain robust technical documentation, including runbooks, troubleshooting guides, and best practices
• Present technical content effectively to both technical and non-technical audiences

Preferred Qualifications

• Experience working in customer-facing roles or support environments
• Experience with ServiceNow workflow architecture and development
• Familiarity with cloud database deployments (AWS RDS, Azure Database Services, etc.)
• Knowledge of monitoring tools and database observability platforms
• Present technical content effectively to both technical and non-technical audiences

Benefits

• Work-life balance and well-being are our topmost priorities
• We offer flexible work arrangements
• We provide competitive compensation, generous benefits, and a professional atmosphere