Staff Developer Educator

Summary

Join Twilio as a Developer Educator and create documentation that helps developers build with Twilio products. You will craft highly technical, user-friendly documentation, collaborating with other educators and stakeholders. This role requires strong technical proficiency, API documentation experience, and excellent writing skills. You will contribute to content strategy, workflow improvements, and team processes. The position is remote, based in Canada (Alberta, British Columbia, or Ontario), and involves occasional travel. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Experience planning, researching, writing, and maintaining product documentation
• Experience documenting APIs and using tools like Postman
• Experience working with a docs-as-code platform and workflow
• Excellent skills in grammar, minimalist documentation design, and effective information architecture
• Familiarity with one or more coding languages
• Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation
• Ability to give and receive compassionate, helpful feedback to teammates both on and off your direct team
• Experience with workflows and tooling used by engineering, operations, and product teams
• Highly organized and able to ruthlessly prioritize numerous issues and projects
• Able to succeed in a remote, globally-distributed work environment
• Comfortable working in a highly collaborative environment
• Curious about new products and technologies and excited about sharing what you learn with our customers

Responsibilities

• Work collaboratively with other Developer Educators to research, plan, and create developer documentation for feature releases using our docs-as-code platform
• Write highly technical developer documentation like tutorials and quickstarts that contain sample code
• Compassionately review content plans and draft documentation from other Developer Educators as well as contributions from internal collaborators outside of the Developer Education team
• Collaborate cross-functionally with the docs platform team to ensure the best experience for our customers and internal stakeholders
• Scope and execute docs improvement projects such as SEO updates, Information Architecture restructuring, implementing customer feedback, etc
• Be an active participant in the team’s Agile processes, including sprint planning, retros, and regular syncs
• Contribute to documentation workflow changes that help the team evolve the culture and best practices
• Learn about Twilio’s products, and become an advocate for our developers

Preferred Qualifications

• Using a data-driven approach to prioritize and perform your work
• Working in a remote, async environment with teammates across countries and time zones
• Using command-line Git
• A professional background in either development with a strong writing focus or writing with a strong development focus

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program