Staff Engineer - DevOps Site Reliability

Summary

Join our Digital Product Engineering company as an experienced L3 SRE engineer, focusing on business-critical SaaS applications. You will provide full-stack L3 support, automating SRE tools and working under pressure. Strong communication skills are essential for collaborating with various teams and end-users. Experience with incident and problem management, multitenant applications, and various technologies is required. The role demands expertise in Kubernetes, AWS, and specific programming languages. We offer a dynamic and non-hierarchical work culture.

Requirements

• Possess experience with EKS, Github Actions, Python (Strong), Kubernetes (Expert), and Prometheus
• Demonstrate a solid understanding of networking concepts (TCP/IP, DNS, Routing, VPCs, subnets, firewalls, load balancing, TLS, and SSL)
• Have experience with CI/CD pipelines (e.g., Jenkins, Github Actions) & version control
• Have experience with AWS, particularly EKS, serverless, queue & various databases
• Have experience with Python and React/Next

Responsibilities

• Provide full-stack L3 support across infra, backend, and front-end before escalation to the engineering business unit
• Automate SRE tools to provide proactive L3 support, aligned with our tech monitoring strategy
• Work under business pressure for business-critical applications
• Communicate effectively with L1, L2, Engineering, Product managers, leadership, and end-users during troubleshooting
• Manage incidents and problems
• Work with multitenant applications
• Utilize monitoring and logging tools (Grafana, Prometheus, Loki, or ELK) to analyze and track resource utilization, application performance, and identify potential issues

Preferred Qualifications

• Have previous experience building a user-facing GenAI/LLM software application
• Understand security best practices in cloud environments, including AWS Managed Services (RDS, Batch, Lambda, Fargate, Step Functions, SQS/SNS, etc.)
• Have experience with FastAPI and NextJS
• Have experience with Websockets, Server-Side Events, and Pub/Sub (RabbitMQ, Kafka, etc.)
• Understand cloud security concepts (IAM, access control)
• Have experience with Terraform