Staff Machine Learning Engineer

Summary

Join Canva, a company redefining design experiences, and contribute to their User Voice supergroup by leading the ML roadmap and building production-ready NLP models. This role involves developing end-to-end ML pipelines, collaborating with various teams, and mentoring other engineers. You will be responsible for shaping how AI transforms user engagement with support systems at scale.

Requirements

• You have 5+ years of ML or software engineering experience, ideally in SaaS or product environments
• You’ve shipped large-scale NLP systems into production environments
• You’re fluent in Python and familiar with tools like TensorFlow, PyTorch, scikit-learn, Huggingface, Langchain
• You understand RAG architectures and how to apply them
• You have a strong grasp of core CS fundamentals, from system design to architecture
• You bring deep collaboration and mentoring energy — you love solving complex problems with others
• You’ve set strategic AI direction before and turned it into meaningful delivery

Responsibilities

• Defining and leading the ML roadmap for Canva’s User Voice supergroup
• Building production-ready NLP models, with a focus on Agentic AI and LLMs, to power user-facing support tools
• Building end-to-end ML pipelines for large-scale model training, evaluation, and deployment
• Partnering across User Voice, Product, and Engineering to align on strategic goals
• Collaborating across Canva’s ML Engineering community to solve common infrastructure and model challenges
• Mentoring other engineers and uplifting Canva’s collective AI capability

Preferred Qualifications

Experience in customer support or business process automation is a strong plus

Benefits

• Equity packages — we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally