Staff Network Engineer

Summary

Join ServiceNow as a Network Engineer and maintain, deploy, and troubleshoot modern computer networks. Partner with project managers to meet timelines and resolve issues, taking a lead role in mitigating outages. You will validate problems, perform detailed diagnosis, and engage in proactive network analysis to prevent outages. Responsibilities include planning and executing software upgrades and device maintenance. The first six months will involve integrating into the environment, deploying datacenter capacity, participating in incident bridges, and taking ownership of key technologies. This role requires strong networking experience, including routing, switching, security, and load balancing, as well as experience with various network technologies and operating systems.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 6+ years experience in networking with a solid foundation in routing, switching, security and load balancing
• 6+ years of firewall administration. Palo Alto, Cisco ASA, Fortigate
• 6+ years of load balancer administration. F5 BigIP, NGINX, NetScaler
• A minimum of 5 years of experience in working on Internet and data center networks
• RedHat/CentOS linux
• Virtualization and container management. Kubernetes, OpenStack, linux KVM
• Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, HSRP/VRRP, IPSEC, SNMP, ECMP
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools
• Familiarity with Cisco IOS and JunOS operating systems required
• Ability to partner with peers who are globally distributed is a key part of this role
• Passion for customer experiences and focus on delivering high quality support
• Strong communication skills and empathy for customers
• Ability to learn new technology in a fast-paced environment
• Ability to deal with ambiguity, efficient time management with competing priorities
• GCS-25

Responsibilities

• Maintain and deploy modern computer networks based on business and technical requirements
• Partner with project and program managers to meet overall timelines and resolution of issues
• Operate and troubleshoot networks to identify and resolve issues quickly
• Take a lead role in the engagement and mitigation of outage causing events or issues
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system
• Perform non-critical investigations into functionality that is not working as desired
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage
• Review, consult and prepare for planned change introduction to production environment
• Partner with teams to plan and execute software code upgrades and device maintenance
• Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures
• Deploy capacity into a datacenter based on demand
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages
• Take ownership of at least one key technology managed by the team
• Partner with the SRE team to identify and solve one network process issue

Preferred Qualifications

• Scripting and automation: bash/python is a plus
• High performance computing. GPGPU, Infiniband, RoCEv2 is a plus
• Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs