Senior Staff Network Engineer

Summary

Join ServiceNow as a Senior Staff Cloud Network Engineer and contribute to delivering top-tier network solutions. Design, implement, and maintain secure, scalable network infrastructures. Collaborate with project managers to meet deadlines and resolve issues. Troubleshoot networks, lead outage mitigation, and perform detailed problem diagnosis. Proactively analyze network parameters to prevent outages and participate in a rotating on-call schedule. Partner with other teams for code upgrades and device maintenance, providing mentorship and input on operational processes. This role requires a strong background in networking, automation, and specific network technologies.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8+ years experience in networking including routing, switching, security and load balancing
• Experience in one or more automation languages (Python, Ansible, Terraform, PowerShell, shell scripts, Perl,) required
• 6+ years of experience in working on Internet and data center networks
• Possess expert understanding of and have experience with most of the following network technologies: BGP, MPLS, ISIS, OSPF, HSRP/VRRP, IPSEC, IPv6, SNMP
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools
• Familiarity with Cisco IOS and JunOS operating systems required
• Ability to partner with peers who are globally distributed is a key part of this role
• Passion for customer experiences and focus on delivering high quality support
• Strong communication skills and empathy for customers
• Ability to learn new technology in a fast-paced environment
• Ability to deal with ambiguity

Responsibilities

• Design and deploy networks based on business and technical requirements
• Partner with project and program managers to meet overall timelines and resolution of issues
• Operate and troubleshoot networks to identify and resolve issues quickly
• Take a lead role in the engagement and mitigation of outage-causing events or issues
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system
• Perform non-critical investigations into functionality that is not working as desired
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage
• Review, consult and prepare for planned changes to our cloud production environment
• Participate in rotating “on call” schedule with other members of the team including weekends
• Partner with teams to plan and execute software code upgrades and device maintenance
• Partner with the Site Reliability Engineering (SRE) and Network Reliability and Resiliency (NR2) teams to provide mentorship and input on operational process procedures and improvements achieving operational readiness and excellence

Preferred Qualifications

• Familiarity with automation driven network environments is a plus
• Experience with network monitoring applications such as Splunk, Grafana, and ThousandEyes is a plus
• Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux