Staff Performance Engineer

Summary

Join a high-impact team of platform engineers at ServiceNow, a global market leader in AI-enhanced technology. As a ServiceNow Platform Expert, you will solve complex challenges related to platform performance, scalability, and reliability across mission-critical systems. You will design solutions ensuring efficient operation under growing demand, proactively identify performance bottlenecks, enable cross-functional alignment, and implement architectural best practices. Success will be measured by improved system performance and uptime, high-quality architectural solutions, timely delivery of initiatives, stakeholder satisfaction, and contribution to a culture of technical excellence. This role requires deep expertise in ServiceNow platform internals, performance tuning, and module-level customization. You will lead architectural guidance, drive engineering alignment, raise quality standards, push innovation, optimize performance at scale, and act as a strategic partner to engineering teams.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8+ years in enterprise IT with direct, hands-on experience as a ServiceNow platform engineer or developer, including architecture, custom development, and platform integration
• Deep expertise in ServiceNow platform internals, performance tuning, and module level customization across ITSM, ITOM, or other enterprise workflows
• Development experience in client and server-side JavaScript, Java (or equivalent)
• Working knowledge in one (or more) Relational Database technologies e.g. Oracle / MySQL / PostgreSQL
• Experience working with dynamic HTML components; e.g. AJAX, JavaScript, DOM, CSS, XML, HTML, XHTML
• Experience troubleshooting application performance, SQL performance
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Responsibilities

• Set the Architecture Standard: Lead with deep architectural expertise — guiding teams to build scalable, resilient solutions that align with best practices and long-term strategy
• Drive Engineering Alignment: Collaborate across teams and functions to connect technical efforts with business goals, ensuring end-to-end cohesion in every system we build
• Raise the Quality Bar: Lead technical reviews and platform audits to uphold high standards for security, performance, and reliability across our stack
• Push Innovation Forward: Stay on the edge of emerging technologies and translate them into practical, forward-thinking solutions that future-proof our platform
• Optimize for Performance at Scale: Define and track platform KPIs, implement real-time monitoring, and lead efforts to fine-tune performance across services and systems
• Be a Strategic Partner: Provide consultative guidance to peer engineering teams on performance, capacity planning, and scalable infrastructure best practices

Preferred Qualifications

• Experience reading and analyzing application/platform logs, Splunk experience is a plus
• Knowledge of Java JDKs and memory management, including heap dump analysis is a plus
• Experience administering: Linux/Unix OR Microsoft Windows Server is a plus