Staff Product Designer

Summary

Join Boulevard's Onboarding team as a Staff Product Designer and own the end-to-end customer onboarding experience. You will define the roadmap for custom migrations and self-service tools, collaborating with various teams to translate customer needs into product goals. Responsibilities include contributing to the design system, defining success metrics, leading the design process, and influencing design culture. The ideal candidate possesses a master of ambiguity, proficiency in design tools, strong product thinking, user research skills, B2B SaaS experience, and a collaborative mindset. Boulevard offers a supportive and inclusive work environment.

Requirements

• Master of ambiguity - You can navigate evolving requirements and refine designs as the problem space becomes clearer
• Proficiency with design tools – You’re fluent in Figma and comfortable defining or extending component libraries
• A strong grasp of product thinking – You can translate business and service provider needs into designs that drive measurable outcomes
• Strong user-research chops - Comfortable running interviews, usability tests, and synthesizing insights into actionable designs
• Experience in B2B or operational SaaS tools – You understand the workflows and needs of service-based businesses
• Collaboration mindset – You thrive working closely with PMs, engineers, and other designers to create impactful experiences

Responsibilities

• Shape the vision - Define the roadmap for custom-scoped migrations today and self-serve tools of tomorrow
• Collaborate on strategy - Partner with PMs and CSMs to translate customer pain points into clear product goals, ensuring our designs drive measurable impact
• Contribute to our design system - Expand our BUI design system with new modular components for migration status tracking, error handling, guided experiences and more.That meet best practices for accessibility, consistency, and rapid iteration
• Evangelize onboarding excellence - Help define success metrics (time-to-first-value, migration completion rate, support volume) and iterate toward them. Share insights and best practices across the company
• Own the design process end-to-end – Lead research, wire-framing, prototyping, testing, and high-fidelity UI design, ensuring seamless execution and implementation
• Influence our design culture – Share knowledge, mentor designers, and help raise the quality bar for our team and industry

Benefits

• We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance
• Take a break whenever you need with our flexible vacation day policy
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month
• Family planning resources and specialized support programs
• Equity: get ahead on the ground floor and grow with Boulevard
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve