Staff Software Engineer

Summary

Join ServiceNow as a Software Engineer and build high-quality, scalable, and reusable code. Collaborate with product owners to understand requirements and own the code lifecycle, from design and implementation to testing and delivery. Design user-friendly software that allows for customization. Contribute to new product development and enhance existing features. Mentor colleagues and promote knowledge sharing. Leverage your expertise in ServiceNow platform development, JavaScript, and Python to create innovative solutions. The role requires strong analytical and design skills, experience managing technically risky projects, and a systems-oriented mindset.

Requirements

• Strong experience developing custom applications on the ServiceNow platform, including deep familiarity with platform APIs, data modeling, and scoped app development
• Solid proficiency with JavaScript and working knowledge of Python, especially for automation and integration workflows
• A systems-oriented mindset with hands-on experience in Linux OS environments, ideally with exposure to infrastructure patching or server maintenance workflows
• Understanding of data structures, system design, and performance considerations in enterprise software environments
• Strong analytical skills and the ability to design and implement scalable, maintainable solutions
• Comfort owning technical projects and working collaboratively across teams, including infrastructure and operations groups
• Analytical and design skills
• Ability to manage projects with material technical risk at a team level
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

Responsibilities

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Preferred Qualifications

Familiarity with UI Builder or other low-code/no-code tooling within ServiceNow (nice to have)

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs