Staff Software Engineer

Summary

Join ServiceNow as a ServiceNow Developer and leverage your expertise in developing scoped applications, integrating third-party systems, and creating APIs. You will be responsible for developing and maintaining integrations between ServiceNow and other services using various technologies. This role requires extensive experience in ServiceNow development, strong software architecture skills, and proficiency in multiple programming languages. The ideal candidate will possess a deep understanding of ITIL and ITSM disciplines and have experience integrating AI into work processes. A competitive base pay, equity, and comprehensive benefits package are offered.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
• Strong skills in software component architecture and system design
• Excellent problem-solving, and debugging skills, along with an aptitude for learning new technologies
• Team player with attention to detail and good communication skills
• Expertise in coding efficient, object-oriented, and modularized software
• Proficiency in the use and creation of APIs
• Experience in developing and supporting ServiceNow integration with third-party applications and data sources
• At least 4 years of hands-on experience in the development, configuration, implementation, and support of production and non-production ServiceNow instances
• Knowledge of infrastructure services including servers, storage, network, security, and cloud
• Over 7 years of software application development experience, leveraging technologies such as REST API, RDBMS, and programming languages like JavaScript, Go, Java, or Python

Responsibilities

• Developing ServiceNow scoped applications using the platform's functionality
• Integrating third-party systems with ServiceNow, including MID server, public cloud, web services (REST), and SSH actions
• Creating and maintaining API and data integrations between ServiceNow and other services
• Developing applications and integrations using the ServiceNow platform with new and existing technologies

Preferred Qualifications

• Integrating AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Knowledge of Kubernetes
• A rich knowledge of both ITIL and ITSM disciplines
• ServiceNow Application Developer and System Administrator Certifications

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs