Staff Software Engineer

Summary

Join Shippo's Labels team as a Staff Software Engineer and lead the design of scalable solutions for Shippo’s label API and carrier integrations. You will optimize label generation, streamline refund processes, and mentor team members. This role requires extensive experience in designing, optimizing, and implementing scalable APIs and services. You will collaborate with business teams and provide on-call support. Shippo offers a competitive salary, equity, and comprehensive benefits. The role can be based remotely in most US states and internationally.

Requirements

• Proven experience leading high-impact projects with cross-functional teams and setting architectural direction. Ability to influence technical strategy across the organization
• Extensive experience designing, optimizing, and implementing scalable APIs, services, and applications. Deep understanding of complex system architectures, including microservices and container-based designs
• Exceptional skills in verbal, written, and interpersonal communication, with a track record of mentoring engineering talent and articulating complex technical concepts clearly to various stakeholders
• Ability to anticipate customer needs and drive innovation, implementing solutions that align with both short-term and long-term goals
• Proficiency in server-side programming languages (e.g., Go, Python, Java) and database design. Experience with MVC frameworks (e.g., Django, .NET, Spring) and relevant tools, with a focus on performance optimization and selecting appropriate technologies
• Skilled in breaking down complex problems, anticipating challenges, and leading root cause analysis. Ability to address impediments proactively
• Commitment to high standards of technical excellence and continuous improvement, including setting best practices within teams
• Advanced degree in Computer Science or related field, or equivalent experience. Advanced English fluency with strong communication skills for a global, diverse team

Responsibilities

• Lead the design and deployment of scalable, resilient software services that handle millions of requests daily, ensuring they meet SLAs and complex business needs
• Promote microservices and efficient data models to optimize system scalability, performance, and maintainability
• Enhance the CI/CD pipeline for seamless automated testing and safe production releases, ensuring system stability
• Own system performance, ensuring services meet required response times and throughput, with continuous optimization
• Architect and maintain high-performance database schemas, supporting scalability and data integrity
• Lead system design and refactoring to improve performance, reuse, and modularity
• Participate in peer reviews and testing, contributing to high-quality standards through automated test suites
• Collaborate with business teams to translate requirements into technical solutions that drive innovation
• Provide effective on-call support to address system incidents, using company tools to monitor and resolve issues
• Champion best practices in testing and automation, supporting scaling efforts and continuous improvement
• Engage in gathering business requirements, development efforts, and ensuring solutions meet business needs

Preferred Qualifications

• Experience working with Site Reliability Engineering principles such as reliability, availability and performance of critical systems and proven experience
• Defining and monitoring Service-Level Objectives (SLOs) and Service-Level Agreements (SLAs) to ensure that systems meet reliability and performance targets
• Monitoring Tools like New Relic, Prometheus, Grafana and/or Datadog
• OpenTelemetry knowledge for distributed tracing and metrics collection and experience on using it in production environments
• Using and managing Cloud Services including AWS, Azure, or Google Cloud
• Managing Kubernetes - deploying, managing and scaling applications in Kubernetes
• Familiarity with operators, helm charts and other components
• Prior experience working or interacting with shipping and/or postal carriers
• Experience using Python and Golang in production
• Familiarity with microservices architectures
• Experience integrating with APIs that use REST, SOAP, gRPC and other technologies
• Interest and experience in performance tuning, concurrency, microservices, security, data analytics, and web stack
• Experience with Django
• Experience with DevOps tooling such as Docker, Terraform, CircleCI, Github Actions, New Relic, PagerDuty, etc
• Experience with AWS/Cloud services such as EC2, S3, Lambda, Route 53, Cloud Formation, Cloudflare, Elastic Beanstalk, IAM, etc

Benefits

• $175.95 - $238.05 a year
• Equity
• Medical
• Dental
• Vision
• Remote work