Staff Software Engineer V - Automation

Summary

Join PagerDuty as a Staff Software Engineer V and lead the technical vision for PagerDuty Workflow Automation. You will architect and deliver complex technical solutions, collaborate with cross-functional stakeholders, and mentor senior engineers. This role requires a minimum of 12 years of software development experience with expertise in Java, AWS, Kubernetes, and SaaS. You will own the end-to-end lifecycle of technology initiatives and drive continuous improvement in engineering practices. The ideal candidate will have a strong background in building complex workflow automation systems and experience defining system-level SLOs. PagerDuty offers a competitive salary, comprehensive benefits, flexible work arrangements, and company equity.

Requirements

• Minimum of 12 years of professional software development experience with substantial experience in a technical leadership role, driving large-scale projects across multiple teams
• Must have experience working with large systems or event-driven platforms at enterprise-scale
• Demonstrated expertise designing, implementing, and operating scalable SaaS solutions leveraging Java, Node.js, TypeScript, RESTful APIs, microservices architecture, and AWS cloud services (ECS/EKS, Lambda, DynamoDB, API Gateway)
• Expert-level knowledge of DevOps methodologies including infrastructure-as-code (Terraform/CloudFormation), CI/CD tooling (GitHub Actions/Jenkins), observability monitoring (Datadog/Prometheus), and containerization/orchestration (Docker/Kubernetes)
• Proven track record of successfully delivering strategic cross-domain technical initiatives that align with broader business objectives
• Extensive experience influencing engineering direction across teams, setting technical roadmaps, and providing mentorship for senior engineers
• Ability and willingness to participate in PagerDuty's on-call rotation as a leader of mission-critical systems

Responsibilities

• Define and lead the technical vision, architecture, and strategic direction for PagerDuty Workflow Automation, driving cross-domain initiatives and aligning them with company-wide strategic goals
• Architect and deliver complex technical solutions spanning multiple engineering teams, ensuring scalability, reliability, maintainability, and performance
• Collaborate closely with engineering management, product leadership, and cross-functional stakeholders to proactively identify critical technology investments required for long-term growth
• Act as a recognized technical leader and subject matter expert in SaaS development, workflow automation systems, and cloud-native architectures (AWS), proactively mentoring senior engineers and fostering a culture of technical excellence
• Own the end-to-end lifecycle of technology initiatives—from inception and prototyping to implementation and long-term operational excellence—providing technical oversight and strategic guidance
• Drive continuous improvement in engineering practices, processes, and tools, enhancing team productivity, system reliability, and overall customer experience

Preferred Qualifications

• Deep expertise in building complex workflow automation systems or event-driven platforms at enterprise scale
• Experience defining system-level Service Level Objectives (SLOs), performance metrics, and operational excellence standards across large-scale systems
• Recognized thought leadership within the industry, including presentations at conferences or contributions to open-source projects
• Proven ability to effectively communicate with executive leadership, aligning technical strategy with broader organizational goals

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs